Content Moderator Advisor I (Japanese)

cnx; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Japanese to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and maintain knowledge of client products and services.

Ideal candidates have a high school diploma and strong Japanese language skills, with a courteous, detail-oriented approach and ability to work in a fast-paced call center environment. Full-time, on-site in Malaysia.

Qualifications

• Proven customer service orientation with clear communication.
• Japanese language skills required or preferred.
• Able to multitask in a fast-paced environment.
• Attention to detail and accuracy in documentation.
• Team player with flexibility to rotate shifts.

Responsibilities

• Meet KPIs for service delivery to customers.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and professionally.
• Update and maintain accurate records of interactions.
• Refer to materials or senior staff when needed.

Skills

Customer service

Japanese language

Multi-tasking

Empathy

Verbal communication

Education

High school diploma

Tools

CRM systems

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Japanese to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and maintain knowledge of client products and services.

Ideal candidates have a high school diploma and strong Japanese language skills, with a courteous, detail-oriented approach and ability to work in a fast-paced call center environment. Full-time, on-site in Malaysia.