Thai Content Moderator Advisor I

cnx; Kuala Lumpur; On-site; MYR 26,000 - 47,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to support customer interactions. You will handle inquiries, ensure KPI targets, and resolve issues with empathy while upholding quality standards.

The role requires a high school diploma and 3–6 months of experience, strong communication, and the ability to work in a fast-paced, shift-based environment; training provided.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsibilities

• Meet KPI targets for service delivery to customers.
• Clarify requirements and provide resolution using decision-support tools.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work and notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

PC knowledge

Attention to detail

Teamwork / independence

Shift flexibility

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to support customer interactions. You will handle inquiries, ensure KPI targets, and resolve issues with empathy while upholding quality standards.

The role requires a high school diploma and 3–6 months of experience, strong communication, and the ability to work in a fast-paced, shift-based environment; training provided.