Urdu Content Moderator Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Urdu to handle customer inquiries via calls or online channels. You will resolve routine problems, maintain accurate records, and meet KPIs while providing courteous service.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced contact center. On-the-job training will build product knowledge and support career growth within Concentrix.

Qualifications

• High school diploma or equivalent required, 3–6 months of relevant experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service orientation and empathy.
• Ability to rotate shifts and work in a high-volume environment.
• Terminology and product knowledge will be developed on the job.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Meet contractual KPIs and ensure accurate, complete work records.
• Clarify requirements and provide effective resolutions with empathy.
• Greet customers politely and maintain professional tone.
• Offer additional products/services as appropriate and document interactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Shift flexibility

Education

High school diploma

Tools

PC Navigation

MS Office

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Content Moderator-Urdu to handle customer inquiries via calls or online channels. You will resolve routine problems, maintain accurate records, and meet KPIs while providing courteous service.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced contact center. On-the-job training will build product knowledge and support career growth within Concentrix.