Advisor I, Customer Service (Content Moderation) Urdu Speakers ONLY

Concentrix; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Concentrix is seeking an Advisor I for Content Moderation in Kuala Lumpur, focusing on Urdu-speaking users and English-speaking operations. The role centers on moderating content, applying guidelines, and ensuring community safety across platforms.

Responsibilities include reviewing posts, handling user reports, escalating threats, and using specialized tools to track and report violations. A Bachelor's degree is required, with shift availability including nights and weekends.

Qualifications

• Availability to work in shifts, including nights, weekends, and holidays.
• Fluency in English (B2 level and above) and Urdu as a native language with excellent writing skills.
• Bachelor Degree and above.

Responsibilities

• Content Review: Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies.
• Enforcing Guidelines: Applying company policies and community standards to identify, remove, or sanction content that violates rules.
• Safety and Risk Management: Identifying and escalating dangerous content, including threats of violence, illegal acts, and self-harm.
• User Interaction Management: Responding to user reports, investigating complaints, and handling disputes professionally.
• Tool Usage and Reporting: Utilizing specialized software to track, flag, and report violating content.
• Continuous Improvement: Providing feedback on trends and policy gaps to improve the moderation process and platform safety.

Skills

Content Moderation

Policy Enforcement

Customer Service

English Proficiency

Urdu Fluency

Education

Bachelor's Degree

Job description

Job Title

Advisor I, Customer Service (Content Moderation) Urdu Speakers ONLY

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Advisor I, Customer Service (Content Moderation)

Location: EQ Tower, Kuala Lumpur

Job Overview

• Safety & Integrity:Protecting users from harmful material like hate speech, graphic violence, and harassment.
• Community Health: Fostering a positive, welcoming environment for user interaction and engagement.
• Brand Protection: Safeguarding a company’s reputation by preventing the public association of their brand with toxic content

Responsibilities and Duties

• Content Review: Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies.
• Enforcing Guidelines: Applying company policies and community standards to identify, remove, or sanction content that violates rules.
• Safety and Risk Management: Identifying and escalating dangerous content, including threats of violence, illegal acts, and self-harm.
• User Interaction Management: Responding to user reports, investigating complaints, and handling disputes professionally.
• Tool Usage and Reporting: Utilizing specialized software to track, flag, and report violating content.
• Continuous Improvement: Providing feedback on trends and policy gaps to improve the moderation process and platform safety.

Requirements

• Availability to work in shifts, including nights, weekends, and holidays, as this is a 24/7 project.
• Fluency in English (B2 level and above) and Urdu Native language with excellent writing skills.
• Bachelor Degree and above.