Underwriting Automation Solutions Analyst

AIA; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an actuary to support underwriting automation and system enhancements. You will partner with business and technology teams to improve underwriting processes, STP, and digital capabilities.

The role requires 5–8 years in business analysis, testing, or insurance systems, with strong analytical, stakeholder management, and Agile/JIRA experience. Work will focus on delivering better customer and operational outcomes in a complex insurance environment.

Qualifications

• Bachelor's Degree in Medical Science, Life Sciences, Insurance, Information Systems, Business or related discipline.
• 5-8 years of experience in Business Analysis, System Support, Testing or Insurance System Implementation.
• Hands-on experience supporting system development, enhancement, UAT/SIT, and production support.
• Knowledge of underwriting processes and insurance products, preferably Life Insurance or Takaful.
• Strong analytical and problem-solving skills with experience in requirements gathering and impact analysis.
• Experience managing stakeholders and investigating system issues and defects.
• Familiarity with Agile methodologies and tools such as JIRA or equivalent.
• Strong communication, coordination, and documentation skills.
• Experience with underwriting rules engines, underwriting automation platforms, or digital underwriting solutions is a plus.

Responsibilities

• Support underwriting automation solutions and rules engines through development, testing, and production support.
• Gather, analyse, and translate business requirements into functional specifications and system solutions.
• Drive STP improvements, electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and perform post-deployment validation.
• Conduct impact analysis, defect investigation, and production support for underwriting systems.
• Support underwriting audit activities and ensure regulatory and operational compliance.
• Collaborate with business users, IT teams, and vendors on system implementations and transformations.

Skills

Analytical thinking

Requirements gathering

Agile & JIRA

Communication

Education

Bachelor's degree in related field

Tools

JIRA

Job description

AIA Hong Kong and Macau is seeking an actuary to support underwriting automation and system enhancements. You will partner with business and technology teams to improve underwriting processes, STP, and digital capabilities.

The role requires 5–8 years in business analysis, testing, or insurance systems, with strong analytical, stakeholder management, and Agile/JIRA experience. Work will focus on delivering better customer and operational outcomes in a complex insurance environment.