UW Solutions Analyst, Consultant

AIA Shared Services; Kampung Cendana; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking Actuaries to support underwriting automation and system enhancement initiatives through business analysis, testing, and production support. Partner with business and technology stakeholders to improve underwriting processes, STP, and digital capabilities.

This role is ideal for professionals with experience in Business Analysis, System Support, Testing, and Underwriting Operations who enjoy bridging business and technology to deliver better customer and

Qualifications

• Bachelor's Degree in Medical Science/Life Sciences/Insurance/Information Systems/Business or related field.
• 5-8 years of experience in Business Analysis, System Support, Testing, or Insurance System Implementation.
• Experience with underwriting processes and insurance products, preferably Life Insurance or Takaful.

Responsibilities

• Support underwriting automation solutions and rules engines, including testing.
• Gather, analyse, and translate business requirements into functional specifications.
• Drive improvements for STP, electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and post-deployment validation.
• Conduct impact analysis, defect investigation, and production support for underwriting systems.
• Support underwriting audit activities and ensure regulatory compliance.
• Collaborate with business users, IT teams, and vendors on system implementations.

Skills

Business Analysis

System Support

Testing

Underwriting Knowledge

Agile / Jira

Education

Bachelor's Degree in Medical Science / Life Sciences / Insurance / Information Systems / Business

Tools

JIRA

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come. If that interests you, read on.

About the Role

Responsible for supporting underwriting automation and system enhancement initiatives through business analysis, testing, and production support. Partner with business and technology stakeholders to improve underwriting processes, Straight Through Processing (STP), and digital capabilities. This role is ideal for professionals with experience in Business Analysis, System Support, Testing, and Underwriting Operations who enjoy bridging business and technology to deliver better customer and operational outcomes.

Key Responsibilities

• Support the development, enhancement, testing (UAT/SIT), and maintenance of underwriting automation solutions and rules engines.
• Gather, analyse, and translate business requirements into functional specifications and system solutions.
• Drive system improvement initiatives for Straight Through Processing (STP), electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and perform post-deployment validation.
• Conduct impact analysis, defect investigation, and production support for underwriting systems.
• Support underwriting audit activities and ensure compliance with operational and regulatory requirements.
• Collaborate with business users, IT teams, and vendors on system implementation, enhancements, and transformation initiatives.

Minimum Job Requirements

• Bachelor's Degree in Medical Science, Life Sciences, Insurance, Information Systems, Business, or a related discipline.
• Minimum 5-8 years of experience in Business Analysis, System Support, Testing, or Insurance System Implementation.
• Hands-on experience supporting system development, enhancement, UAT/SIT, and production support.
• Knowledge of underwriting processes and insurance products, preferably within Life Insurance or Takaful.
• Strong analytical and problem-solving skills with experience in requirements gathering and impact analysis.
• Experience managing stakeholders and investigating system issues and defects.
• Familiarity with Agile methodologies and tools such as JIRA or equivalent.
• Strong communication, coordination, and documentation skills.
• Experience with underwriting rules engines, underwriting automation platforms, or digital underwriting solutions will be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.