Assistant Manager, Enterprise Platform Transformation (Business Analyst)

AIA Digital+ Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

AIA Digital+ Malaysia in Kuala Lumpur is seeking an Assistant Manager, Enterprise Platform Transformation (Business Analyst) to bridge business strategy, product innovation and technical execution in the insurance tech space.

You will lead end-to-end business analysis for core insurance workflows and payment system integrations, working with business users, engineering and external partners to translate needs into actionable requirements.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Systems, Finance, Actuarial Science, or a related technical field.
• 5+ years as Business Analyst or Product Analyst, with 3+ years in insurance.
• Experience with payment systems and AI/ML projects.
• Strong communication and stakeholder management; agile/Scrum familiarity.

Responsibilities

• Lead end-to-end business analysis for insurance technology initiatives, focusing on core workflows.
• Integrate with payment systems including premium collection and gateway integration.
• Collaborate with business users, engineering, operations, and external partners to translate needs.
• Document requirements: user stories, BPMN flows, and PRDs.
• Define KPIs and support data-driven decision making; monitor success metrics.
• Support UAT, testing, go-live coordination, and post-launch evaluation.
• Drive AI/ML integration in insurance operations.

Skills

AI/ML knowledge

Payment systems experience

Stakeholder management

Business analysis

Agile/Scrum

Education

Bachelor's degree or higher in Computer Science, Information Systems, Finance, Actuarial Science, or a related technical field

Tools

Jira

Confluence

Job description

Assistant Manager, Enterprise Platform Transformation (Business Analyst)

We are seeking a results-driven, tech-savvy Business Analyst to bridge the gap between business strategy, product innovation, and technical execution in the insurance technology space. The ideal candidate will combine deep domain knowledge in insurance operations, hands‑on experience with payment systems, and a practical understanding of AI/ML applications to drive intelligent, scalable solutions.

Lead end-to-end business analysis for insurance technology initiatives, with deep focus on core insurance workflows (e.g., underwriting, policy administration, claims processing, renewal, and cancellation)

Integrated with payment systems (premium collection, auto‑debit, refunds, multi‑channel payment gateways, reconciliation)

Collaborate closely with Business User, engineering, operations, and external partners (e.g., banks, payment processors, fintech platforms) to translate business needs into clear, actionable requirements

Conduct stakeholder interviews, gather user requirements, and document detailed business cases, user stories, process flows (BPMN), and functional specifications (PRD)

Drive the integration and implementation of AI/ML solutions in insurance operations

Define and monitor KPIs and success metrics to support data‑driven decision‑making and continuous process optimization

Support UAT, system testing, go‑live coordination, and post‑launch evaluation to ensure quality and user adoption

Job Requirements

Bachelor's degree or higher in Computer Science, Information Systems, Finance, Actuarial Science, or a related technical field

5+ years of experience as a Business Analyst or Product Analyst, with 3+ years in the insurance industry (life, health, property & casualty, or digital insurance)

Proven experience in payment systems (e.g., premium payment processing, auto‑debit, refund workflows, payment gateway integration, settlement reconciliation)

Hands‑on involvement in AI/ML projects - including requirement scoping, use case definition, model evaluation, and business integration.

Strong understanding of system architecture, APIs, data flows, and integration patterns

Familiarity with Agile/Scrum methodologies, Jira, Confluence, and documentation standards

Comfortable working with technical teams and translating business needs into technical specifications

Excellent communication, stakeholder management, and cross‑functional collaboration skills.

Analytical mindset with strong problem-solving and user‑centric design thinking

Ability to navigate ambiguity and drive outcomes in complex, fast‑paced environments

Experience with InsurTech platforms, digital insurance ecosystems, or embedded finance

Exposure to AI tools (e.g., NLP, computer vision, predictive modeling) in insurance or financial services

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.