TV Customer Support Specialist

DA DAGANG SDN BHD; Rawang; On-site; MYR 33,000 - 56,000; Full time

Job summary

DA DAGANG SDN BHD is seeking a Customer Service professional to provide support for TV products. You will handle inquiries via WhatsApp, phone and other channels, assist with product information and troubleshooting, and manage warranty and repair cases.

You will coordinate with warehouse, logistics and technical teams to arrange delivery, repair or replacement and maintain accurate service records. Fresh graduates are welcome to apply.

Qualifications

• Good communication skills in English and Bahasa Malaysia.
• Proficient with Microsoft Excel and Word.
• Strong customer-handling and problem-solving abilities.
• Willing to learn and work well independently or in a team.
• Fresh graduates welcome to apply.

Responsibilities

• Handle customer enquiries via WhatsApp, phone and other channels.
• Provide professional support and respond to complaints and feedback.
• Assist with TV product information, troubleshooting and technical issues.
• Manage warranty claims, repair cases and exchange requests.
• Coordinate with warehouse, logistics and technical teams for delivery, repair or replacement.
• Update service reports, case status and warranty documentation.
• Explain warranty policies to customers and ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

WhatsApp

Tools

Microsoft Excel

Microsoft Word

WhatsApp

Job description

DA DAGANG SDN BHD is seeking a Customer Service professional to provide support for TV products. You will handle inquiries via WhatsApp, phone and other channels, assist with product information and troubleshooting, and manage warranty and repair cases.

You will coordinate with warehouse, logistics and technical teams to arrange delivery, repair or replacement and maintain accurate service records. Fresh graduates are welcome to apply.