Customer Service cum Support Admin

V-Series International Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

V-Series International Sdn Bhd is seeking a proactive customer service assistant to handle incoming calls, emails, WhatsApp messages and enquiries in a busy support desk environment. You will provide first-level customer and technical support via phone, email and chat, coordinate with the Technical and Project teams, and ensure issues are resolved satisfactorily.

Fresh graduates are encouraged to apply. The role also involves preparing permits for project/site work, maintaining service records,

Qualifications

• Good communication in English and Bahasa Malaysia.
• Basic computer skills, especially Word and Excel.
• Administrative, documentation and organisational skills.
• Customer-oriented with good problem-solving abilities.
• Responsible, detail-oriented, proactive and willing to learn.
• Experience in customer service or technical support is an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle incoming customer calls, WhatsApp messages, emails and enquiries.
• Provide first-level customer assistance and technical support via phone, email and chat.
• Attend to customer complaints, troubleshoot basic issues and coordinate with the Technical and Project team for resolution.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Prepare and process technical permits, work permits and individual personnel permits for project/site work.
• Compile and maintain technicians' job sheets, service records and customer service documentation.
• Track and update project warranty records, product warranty periods and maintenance listings.
• Prepare and generate weekly customer service reports.
• Provide administrative support to the Technical department.
• Perform other ad hoc customer service and administrative duties as assigned.

Skills

Communication

Bahasa Malaysia

Administrative

Documentation

Organisational skills

Problem-solving

Customer service

Technical support

Fresh graduates welcome

Tools

Microsoft Word

Microsoft Excel

Job description

Handle incoming customer calls, WhatsApp messages, emails and enquiries.

Provide first-level customer assistance and technical support via phone, email and chat.

Attend to customer complaints, troubleshoot basic issues and coordinate with the Technical and Project team for resolution.

Follow up with customers to ensure issues are resolved satisfactorily.

Prepare and process technical permits, work permits and individual personnel permits for project/site work.

Compile and maintain technicians' job sheets, service records and customer service documentation.

Track and update project warranty records, product warranty periods and maintenance listings.

Prepare and generate weekly customer service reports.

Provide administrative support to the Technical department.

Perform other ad hoc customer service and administrative duties as assigned.

Skills/Experience:

Good communication skills in English and Bahasa Malaysia.

Basic computer skills, especially Microsoft Word and Excel.

Good administrative, documentation and organisational skills.

Customer-oriented with good problem-solving abilities.

Responsible, detail-oriented, proactive and willing to learn.

Experience in customer service or technical support is an added advantage.

Fresh graduates are encouraged to apply.