CUSTOMER SERVICE

DA DAGANG SDN BHD; Rawang; On-site; MYR 33,000 - 56,000; Full time

Job summary

DA DAGANG SDN BHD is seeking a Customer Service professional to provide support for TV products. You will handle inquiries via WhatsApp, phone and other channels, assist with product information and troubleshooting, and manage warranty and repair cases.

You will coordinate with warehouse, logistics and technical teams to arrange delivery, repair or replacement and maintain accurate service records. Fresh graduates are welcome to apply.

Qualifications

• Good communication skills in English and Bahasa Malaysia.
• Proficient with Microsoft Excel and Word.
• Strong customer-handling and problem-solving abilities.
• Willing to learn and work well independently or in a team.
• Fresh graduates welcome to apply.

Responsibilities

• Handle customer enquiries via WhatsApp, phone and other channels.
• Provide professional support and respond to complaints and feedback.
• Assist with TV product information, troubleshooting and technical issues.
• Manage warranty claims, repair cases and exchange requests.
• Coordinate with warehouse, logistics and technical teams for delivery, repair or replacement.
• Update service reports, case status and warranty documentation.
• Explain warranty policies to customers and ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

WhatsApp

Tools

Microsoft Excel

Microsoft Word

WhatsApp

Job description

This is a Customer Service role focused on providing professional support to customers regarding TV products. You will handle customer enquiries through multiple communication channels, assist with product information and technical troubleshooting, manage warranty claims and repair cases, and coordinate with internal teams to ensure timely resolution and customer satisfaction.

Key responsibilities

Handle customer enquiries through WhatsApp, phone calls and other communication channels

Provide professional customer support and respond to customer complaints, enquiries and feedback

Assist customers with TV product information, troubleshooting and technical issues

Handle warranty claims, TV repair cases, exchange requests and arrangements

Coordinate with the warehouse, logistics and technical teams to arrange TV delivery, collection, repair and replacement

Follow up on pending customer service cases to ensure timely resolution

Maintain accurate customer records, service reports and warranty documentation

Update daily customer service reports and case status

Explain company warranty policies, terms and conditions to customers

Provide after-sales support and ensure customer satisfaction

About you

Good communication skills in English and Bahasa Malaysia

Basic computer skills (Microsoft Excel, Word and WhatsApp)

Good problem-solving and customer-handling skills

Responsible, patient, positive attitude and willing to learn

Able to work independently and as part of a team

Previous experience in customer service or after-sales support is an advantage

Fresh graduates are welcome to apply