Customer Care & Order Support Specialist

ADZ KL TRADING; Sepang; On-site; MYR 28,000 - 44,000; Full time

Job summary

ADZ KL TRADING is seeking a proactive Admin/Customer Support role to manage customer enquiries via WhatsApp, social media, and online platforms. You will assist with product information, orders and payments, and support daily administrative tasks.

You will coordinate with retail and operations to ensure smooth order fulfilment and handle after-sales support. The position involves maintaining customer records, tracking orders, and resolving basic complaints while preparing daily reports.

Responsibilities

• Handle customer enquiries through WhatsApp, social media and online platforms.
• Assist customers with product information, orders, payments and delivery enquiries.
• Manage order processing, tracking updates, exchanges and after-sales support.
• Handle cashout and consignment enquiries, including payment follow-ups.
• Maintain accurate customer records and basic administrative documentation.
• Coordinate with the retail and operations teams to ensure smooth order fulfilment.
• Follow up on pending customer enquiries and resolve basic complaints.
• Prepare simple daily reports and assist with general office administrative tasks.

Job description

ADZ KL TRADING is seeking a proactive Admin/Customer Support role to manage customer enquiries via WhatsApp, social media, and online platforms. You will assist with product information, orders and payments, and support daily administrative tasks.

You will coordinate with retail and operations to ensure smooth order fulfilment and handle after-sales support. The position involves maintaining customer records, tracking orders, and resolving basic complaints while preparing daily reports.