Trilingual Customer Service & Logistics Lead

Shenglih International Sdn Bhd; Kuala Lumpur; Presencial; MYR 33.000 - 58.000; Jornada completa

Descripción de la vacante

Shenglih International Sdn Bhd is seeking an experienced, detail-oriented Customer Service personnel to lead our customer support and logistics operations in Kuala Lumpur. The role focuses on delivering an excellent distributor experience, efficient order fulfilment, and a seamless end-to-end operational flow within our fast-growing direct selling environment.

Proficiency in Bahasa Malaysia, English is essential, and Chinese language skills are required to effectively communicate with

Formación

• Proficiency in Bahasa Malaysia, English and Chinese.
• Fresh graduates are encouraged to apply.
• Experience in customer service and logistics is valued but not mandatory.

Responsabilidades

• Lead customer service and logistics operations to deliver the best distributor experience.
• Oversee inquiries, feedback and complaints with timely resolution.
• Develop and refine customer service SOPs for consistency and quality.
• Monitor performance metrics such as response times and service standards.
• Coordinate with internal teams to resolve product issues and order discrepancies.
• Manage channels like hotline, email, live chat, and support tickets.
• Prepare service performance reports and suggest improvements.
• Oversee end-to-end order processing and inventory control.
• Liaise with warehouse and courier partners to ensure timely fulfilment.
• Document logistics activities and ensure regulatory compliance.
• Develop logistics SOPs to improve efficiency and scalability.

Conocimientos

Bahasa Malaysia

English

Chinese language

Descripción del empleo

Shenglih International Sdn Bhd is seeking an experienced, detail-oriented Customer Service personnel to lead our customer support and logistics operations in Kuala Lumpur. The role focuses on delivering an excellent distributor experience, efficient order fulfilment, and a seamless end-to-end operational flow within our fast-growing direct selling environment.

Proficiency in Bahasa Malaysia, English is essential, and Chinese language skills are required to effectively communicate with