Travel-Ready Field Debt Recovery Specialist

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Private Advertiser seeks a responsible Field Visit Officer to conduct field visits for overdue banking facilities on behalf of bank clients. You will discuss repayments, verify details, and update the Debt Management System with visit outcomes and commitments.

The role requires travel across Klang Valley, strong communication and negotiation skills, a valid driving licence, and the ability to work independently while maintaining confidentiality.

Qualifications

• Experience in debt collection, banking, credit recovery or customer service.
• Strong communication, negotiation and interpersonal skills.
• Fluent in Bahasa Malaysia; English and other local languages preferred.
• Valid motorcycle or car driving licence.
• Own transport and smartphone preferred.
• Familiarity with Klang Valley and surrounding areas.
• Willing to travel for field visits.
• Self-motivated, target-driven and able to work independently.
• Honest, responsible and committed to confidentiality and professional ethics.

Responsibilities

• Conduct field visits to customers with overdue banking facilities.
• Contact customers to discuss outstanding balances and repayment arrangements.
• Verify customer details and update information in DMS.
• Deliver reminders and authorised correspondence.
• Negotiate payment arrangements and follow up on commitments.
• Coordinate with teams on difficult cases and escalations.
• Ensure compliance with laws, PDPA and bank policies.
• Maintain confidentiality and professional ethics.

Skills

Field visits

Debt collection

Negotiation

Interpersonal skills

Bahasa Malaysia

Driving licence

Mobile reporting

Travel readiness

Job description

Private Advertiser seeks a responsible Field Visit Officer to conduct field visits for overdue banking facilities on behalf of bank clients. You will discuss repayments, verify details, and update the Debt Management System with visit outcomes and commitments.

The role requires travel across Klang Valley, strong communication and negotiation skills, a valid driving licence, and the ability to work independently while maintaining confidentiality.