Asset Management Assistant Manager - Debt Collection Lead

GoKardz Technologies; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job description

RESPONSIBILITIES

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers. Attend to customers made via WABA, Inbound calls, email and etc within agreed turnaround time. To have Zero unattended messages / calls. To ensure all messages / calls attended on the same day.
• Cultivate teamwork spirit across units in Asset Management to maximize productivity and increase effectiveness.
• Consistently review of 1st defaulter and delinquent account and follow up with Auto Finance Executive closely and conduct site visit diligently.
• Incoming messages / calls are attended daily and updated into Volare system without failed. Strict adherence towards Personal Data Protection Act “PDPA”.
• Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.

REQUIREMENTS

• Minimum a Diploma/Degree or other equivalent professional qualification will beconsidered.
• Minimum 3 years and above in debt collection industry and have experience in leading a collection team.
• Able to work assigned shift hours and have flexibility to accommodate possible weekend assignments.
• Well versed in English and Bahasa Malaysia.
• Proficient in Microsoft office, Excel & PowerPoint.
• Willing to travel to conduct site visit (optional