DEBT RECOVERY COLLECTION EXECUTIVE

Mission Consultancy Services; Petaling Jaya; On-site; MYR 54,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

EPF / SOCSO

Annual leave

Job summary

Mission Consultancy Services in Malaysia is seeking a proactive Debt Collection Executive to manage overdue accounts, contact clients, negotiate payment terms, and advise on repayment options. You will document communications, prepare statements for credit departments, and draft notices if terms are not met.

This full-time role requires at least two years in a related field, strong negotiation skills, and proficiency in Excel/Google Sheets.

Qualifications

• Malaysian citizens only.
• Minimum 2 years experience in related role.
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education: SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Responsibilities

• Make Calls to Clients: contact clients to discuss overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules: establish payment plans aligned with customers' finances.
• Advise Customers: inform about payment options and potential further actions.
• Maintain Customer Files: update and manage customer files with contact details and debt information.
• Prepare Statements: create statements for credit departments and banks when needed.
• Write Letters: draft notices to inform customers and credit agencies if required.
• Answer Phones: handle incoming inquiries and provide assistance.

Skills

Interpersonal skills

Negotiation

Persuasion

Communication

Prioritization

Critical thinking

Microsoft Office

Education

SPM/ Diploma/ Bachelor's/ PG Diploma/ Professional Degree

Tools

Excel

Google Sheets

Job description

As aDebt Collection Executive, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities :

• Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
• Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
• Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
• Answer Phones : Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements :

• Malaysian citizens only.
• Minimum 2 years experience in related role
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education : SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Job Type :

• Full-time
• Salary : To be discussed based on experience

Benefits :

• Health insurance
• Performance bonuses
• EPF / SOCSO
• Annual leave

Schedule : Day shift

Petaling Jaya : Reliable commute or planning to relocate before starting work (Required)