Training Manager

Shangri-La Group; West Coast Division; On-site; MYR 72,000 - 110,000; Full time

Job summary

Shangri-La Tanjung Aru, Kota Kinabalu, part of the Shangri-La Group, seeks a Training Manager to lead the hotel’s Learning & Development activities, ensuring staff receive effective training to uphold exceptional guest service and standards.

The role focuses on developing annual training plans, needs analysis, new employee orientation, and leadership development, while coordinating mandatory safety trainings and maintaining comprehensive training records.

Qualifications

• Diploma/Degree in HR, Hospitality Management, Training & Development or related field.
• 3–5 years of relevant experience in hospitality, preferably in 4–5 star class hotels.
• Strong presentation, communication and interpersonal skills for a multi-culture environment.
• Good knowledge of hotel operations and service standards.
• Excellent organizational and time-management skills with ability to lead by example.

Responsibilities

• Develop and implement the hotel’s annual training plan.
• Conduct Training Needs Analysis and identify employee development needs.
• Coordinate new employee orientation and onboarding programmes.
• Deliver training on guest service, SOPs, grooming and communication skills.
• Collaborate with Department Heads to identify operational training needs.
• Organize leadership and supervisory development programmes.
• Coordinate mandatory training such as fire safety and food safety.
• Evaluate training effectiveness and maintain training records.
• Monitor and report on training budget and expenditure.
• Coordinate external trainers when required.
• Promote a positive learning and development culture across the hotel.

Skills

Presentation skills

Communication

Interpersonal skills

Hotel operations knowledge

Organizational skills

Microsoft Office

HRIS

Self-motivation

Leadership

Education

Diploma/Degree in HR or Hospitality

Tools

HRIS System

Training platforms

Office software

Job description

Find Your Shangri-La in Shangri-La!

Find Your Shangri-La in Shangri-La!

Our Vision

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu

is a luxurious beachfront resort located just 10 minutes from Kota Kinabalu city. The 498-room tropical retreat features six popular restaurants and bars, including the famous Sunset Bar and Coco-Joe’s Bar & Grill, known for breathtaking Sabah sunsets. The resort also offers private island transfers to Tunku Abdul Rahman Marine Park for snorkelling adventures, as well as the renowned Chi, The Spa, located on its own private spa island and inspired by traditional Asian healing philosophies.

Training Manager

Job Summary

To lead our hotel’s Learning & Development activities and ensure our employees receive effective training to deliver excellent guest service and meet hotel standards.

Key Responsibilities

• Develop and implement the hotel’s annual training plan.
• Conduct Training Needs Analysis and identify employee development needs.
• Coordinate new employee orientation and onboarding programmes.
• Conduct training on guest service, hotel standards, SOPs, grooming and communication skills.
• Work closely with Department Heads to identify operational training requirements.
• Organise leadership and supervisory development programmes.
• Coordinate mandatory training such as fire safety, food safety, first aid and workplace safety.
• Conduct and evaluate training programmes to ensure effectiveness.
• Maintain accurate training records and prepare training reports.
• Monitor training budget and expenditure.
• Coordinate external trainers and training providers when required.
• Promote a positive learning and development culture across the hotel.

Requirements

• Possess a Diploma/Degree in Human Resources, Hospitality Management, Training & Development or a related field.
• Minimum 3–5 years of relevant working experience, preferably in the hospitality industry in the same capacity with 4 Star or 5 Star international class hotel.
• Strong presentation, communication and interpersonal skills with the ability to work in a multi-culture environment.
• Good knowledge of hotel operations and service standards.
• Excellent organisational and time-management skills with self-motivator, creative and passionate to lead by example.
• Proficient in Microsoft Office, HRIS System and online resources.
• Passionate about employee development and delivering service excellence.
• Knowledgeable of Malaysia Employment Act 1955 and Labour Ordinance (Sabah Cap. 67) is an added advantage.