Trading Support & Process Improvement Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a customer support professional to be the first point of contact for clients via live chat, phone, and email. You will resolve issues, handle feedback, and maintain accurate records while assisting with departmental documentation.

With 1–3 years in trading/brokerage operations and a focus on process optimization, you will coordinate across departments in a fast-paced environment and contribute to incident handling and escalation workflows.

Qualifications

• 1–3 years of experience in trading/brokerage operations.
• Experience in SOP creation and workflow optimization.
• Involvement in operational or system enhancement projects.
• Strong analytical thinking and problem-solving skills.
• Ability to coordinate across departments in a fast-paced environment.
• Familiar with incident handling and escalation workflows.

Responsibilities

• You will be the first point of contact for customers via live chat, phone, and email.
• Resolve client issues and handle feedback.
• Maintain accurate records and assist with departmental documentation.

Skills

Trading operations experience

Process improvement

Cross-department coordination

Analytical thinking

Incident handling

Job description

Hytech Consulting Management Sdn Bhd is seeking a customer support professional to be the first point of contact for clients via live chat, phone, and email. You will resolve issues, handle feedback, and maintain accurate records while assisting with departmental documentation.

With 1–3 years in trading/brokerage operations and a focus on process optimization, you will coordinate across departments in a fast-paced environment and contribute to incident handling and escalation workflows.