Customer Service Associate

Hytech; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hytech, a management consulting company with operations in Australia, Singapore and Malaysia, is seeking a customer support specialist in Kuala Lumpur. You will provide front-line support via live chats, phones and email for our fintech and financial services clients.

Ideal candidates are fluent in English with strong written and verbal communication; Mandarin is a plus. You should be organized, able to document and update customer data, and support translation of notices when needed.

Qualifications

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback professionally, including complaints.
• Record and update customer data and other relevant information when necessary.
• Support documentation/administrative needs and translate customer notices when required.

Skills

Customer support

Multichannel comms

English proficiency

Problem solving

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.