Trading Platform Success Specialist
Moomoo MY
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Benefits offered by this job
Job summary
Moomoo is hiring a Client Success Specialist in Kuala Lumpur, Malaysia. You will support customers across phone, email, and live chat, guiding onboarding and ensuring clients activate core product features to meet business goals.
The role involves identifying upsell opportunities, assisting with account registration/verification, and resolving technical questions. A degree in a relevant field and familiarity with financial markets are preferred.
Qualifications
- Degree or above; Diploma in Business, Economics and financial-related fields welcomed.
- Experience in call center, sales support, or online trading preferred; fresh graduates welcome.
- Familiarity with online trading platforms and financial markets is advantageous.
Responsibilities
- Respond to customer inquiries via phone, email and live chat.
- Guide new customers through onboarding and product usage.
- Identify opportunities for account expansion or cross-sells.
- Assist with trading account registration and verification.
- Provide consultation on trading platform features and address issues.
- Resolve concerns promptly and escalate when needed.
- Record and manage customer feedback and contribute to knowledge bases.
- Support training materials and process improvements.
Skills
Education
Tools
Job description
Moomoo is hiring a Client Success Specialist in Kuala Lumpur, Malaysia. You will support customers across phone, email, and live chat, guiding onboarding and ensuring clients activate core product features to meet business goals.
The role involves identifying upsell opportunities, assisting with account registration/verification, and resolving technical questions. A degree in a relevant field and familiarity with financial markets are preferred.
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