Client Success Specialist (International Market)

Moomoo MY; Kuala Lumpur; Sur place; MYR 50 000 - 84 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Shift allowance

Career development

Transport accessibility

Résumé du poste

Moomoo is hiring a Client Success Specialist in Kuala Lumpur, Malaysia. You will support customers across phone, email, and live chat, guiding onboarding and ensuring clients activate core product features to meet business goals.

The role involves identifying upsell opportunities, assisting with account registration/verification, and resolving technical questions. A degree in a relevant field and familiarity with financial markets are preferred.

Qualifications

• Degree or above; Diploma in Business, Economics and financial-related fields welcomed.
• Experience in call center, sales support, or online trading preferred; fresh graduates welcome.
• Familiarity with online trading platforms and financial markets is advantageous.

Responsabilités

• Respond to customer inquiries via phone, email and live chat.
• Guide new customers through onboarding and product usage.
• Identify opportunities for account expansion or cross-sells.
• Assist with trading account registration and verification.
• Provide consultation on trading platform features and address issues.
• Resolve concerns promptly and escalate when needed.
• Record and manage customer feedback and contribute to knowledge bases.
• Support training materials and process improvements.

Connaissances

Customer support

Communication

Onboarding

Problem-solving

Formation

Bachelor's or Diploma in relevant field

Outils

CRM software

MS Office

Description du poste

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat
• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals
• Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions
• Assist customer/client with trading account registration and verification processes
• Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary
• Responsible for proper recording, filing and organizing of customer feedback and suggestions
• Contribute to the development of customer service processes, knowleedge bases, and training materials
• Perform with other ad-hoc duties as per assigned from time to time

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply
• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous
• Computer literacy is preferred
• Language proficiency in English while Chinese/Mandarin is advantageous
• Bumiputera candidates are encouraged to apply.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner
• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.