Client Success Specialist - Malaysia Onboarding & Support

Moomoo MY; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Shift allowance

FINRA SIE Exam Sponsorship

Career development opportunities

Team building & bonding activities

Competitive compensation & benefits

Public transport access

Job summary

Moomoo is hiring a Client Success Specialist in Kuala Lumpur to support customers with onboarding, account opening and verification, and funding processes. You will guide clients through platform features, answer questions, and resolve issues across phone, email and live chat channels.

Knowledge of online trading platforms and financial markets is preferred, with strong communication in English and Malay. Weekend/evening shifts apply, with shift allowance where applicable.

Qualifications

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial-related courses are welcome to apply.
• Proven working experience in customer support, call center, sales support, technical support, online trading or stockbroking is preferred; fresh graduates are welcome.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets and investment products is advantageous.
• Computer literacy and proficiency in English and Malay; Chinese/Mandarin is advantageous.

Responsibilities

• Respond to customer/client inquiries and provide support via phone, email, and live chat.
• Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
• Assist clients with account opening and verification processes, providing accurate and timely support.
• Support clients in completing account funding processes through clear guidance and information.
• Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
• Provide support on trading platform tools and features, addressing technical or operational issues.
• Resolve customer concerns promptly and escalated complex cases when necessary.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Contribute to internal knowledge bases, process improvements, and training materials.
• Perform ad-hoc duties as assigned.

Job description

Moomoo is hiring a Client Success Specialist in Kuala Lumpur to support customers with onboarding, account opening and verification, and funding processes. You will guide clients through platform features, answer questions, and resolve issues across phone, email and live chat channels.

Knowledge of online trading platforms and financial markets is preferred, with strong communication in English and Malay. Weekend/evening shifts apply, with shift allowance where applicable.