Client Success Specialist (Malaysia Market)

Moomoo MY; Kuala Lumpur; Sur place; MYR 45 000 - 89 000; Plein temps

Avantages offerts par ce poste

Shift allowance

FINRA SIE Exam Sponsorship

Career development opportunities

Team building & bonding activities

Competitive compensation & benefits

Public transport access

Résumé du poste

Moomoo is hiring a Client Success Specialist in Kuala Lumpur to support customers with onboarding, account opening and verification, and funding processes. You will guide clients through platform features, answer questions, and resolve issues across phone, email and live chat channels.

Knowledge of online trading platforms and financial markets is preferred, with strong communication in English and Malay. Weekend/evening shifts apply, with shift allowance where applicable.

Qualifications

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial-related courses are welcome to apply.
• Proven working experience in customer support, call center, sales support, technical support, online trading or stockbroking is preferred; fresh graduates are welcome.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets and investment products is advantageous.
• Computer literacy and proficiency in English and Malay; Chinese/Mandarin is advantageous.

Responsabilités

• Respond to customer/client inquiries and provide support via phone, email, and live chat.
• Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
• Assist clients with account opening and verification processes, providing accurate and timely support.
• Support clients in completing account funding processes through clear guidance and information.
• Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
• Provide support on trading platform tools and features, addressing technical or operational issues.
• Resolve customer concerns promptly and escalated complex cases when necessary.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Contribute to internal knowledge bases, process improvements, and training materials.
• Perform ad-hoc duties as assigned.

Description du poste

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide support via phone, email, and live chat


• Guide new customers through onboarding, ensuring clear understanding of platform features and usage


• Assist clients with account opening and verification processes, providing accurate and timely support


• Support clients in completing account funding processes through clear guidance and information


• Encourage effective use of platform features in alignment with client needs and ongoing campaigns


• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory)


• Provide support on trading platform tools and features, addressing technical or operational issues


• Resolve customer concerns promptly and escalated complex cases when necessary


• Maintain accurate records of customer interactions, feedback, and follow-ups


• Contribute to internal knowledge bases, process improvements, and training materials


• Perform ad-hoc duties as assigned.

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide support via phone, email, and live chat


• Guide new customers through onboarding, ensuring clear understanding of platform features and usage


• Assist clients with account opening and verification processes, providing accurate and timely support


• Support clients in completing account funding processes through clear guidance and information


• Encourage effective use of platform features in alignment with client needs and ongoing campaigns


• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory)


• Provide support on trading platform tools and features, addressing technical or operational issues


• Resolve customer concerns promptly and escalated complex cases when necessary


• Maintain accurate records of customer interactions, feedback, and follow-ups


• Contribute to internal knowledge bases, process improvements, and training materials


• Perform ad-hoc duties as assigned.

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply


• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply


• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous


• Computer literacy is preferred


• Language proficiency in English and Malay, while Chinese/Mandarin is advantageous


• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief


• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner


• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively


• Bumiputera candidates are encouraged to apply.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.


• Monthly salary package consists of basic salary + commission + shift allowance (if applicable)


• Convenient Access to Public Transport


• FINRA SIE Exam Sponsorship


• Career Development Opportunities in the Financial Services Industry


• Company Team Building & Bonding Activities


• Free-Flow Pantry Snacks & Drinks


• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.