Client Success Leader - Fintech & Trading

Moomoo MY; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Commission + shift allowance

Public transport access

Certificate sponsorship

Career development

Team building activities

Snacks & drinks

Multinational environment

Job summary

Moomoo Malaysia is hiring a Client Success Specialist to provide professional support via phone, email, and live chat, guiding clients through onboarding, verification, and trading platform inquiries while promoting product adoption. You will own escalated issues, monitor CSAT, and collaborate with product and operations to improve the client experience in a dynamic, multinational environment.

Requirements include a Bachelor's degree in a related field, 1+ year in client success or financial

Qualifications

• Bachelor's degree or above in Business, Finance, Economics, or related field.
• Experience in client success, customer service, or related financial services preferred.
• Good understanding of financial markets and trading platforms.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide professional support via phone, email, and live chat with escalated cases.
• Guide clients through onboarding, registration, verification, and platform inquiries.
• Promote product adoption and identify account growth opportunities.
• Own escalated complaints, resolve timely and follow up.
• Identify potential fraud, AML concerns, and privacy incidents.
• Coach and mentor junior team members through training and feedback.
• Coordinate daily team operations and manage complex escalations.
• Monitor CSAT, prepare management reports, and drive improvements.

Skills

Customer service

Communication

Problem solving

English fluency

Mandarin (advantage)

Financial markets knowledge

Onboarding/training

Escalation handling

Education

Bachelor's degree or above in Business, Finance, Economics, or related field

Tools

CRM tools

Reporting tools

Job description

Moomoo Malaysia is hiring a Client Success Specialist to provide professional support via phone, email, and live chat, guiding clients through onboarding, verification, and trading platform inquiries while promoting product adoption. You will own escalated issues, monitor CSAT, and collaborate with product and operations to improve the client experience in a dynamic, multinational environment.

Requirements include a Bachelor's degree in a related field, 1+ year in client success or financial