Tourism Operations Officer

Exo Travel Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Outpatient Dental Group

Accident & Hospitalization insurance

Optical

Mental Wellness Program

Job summary

EXO Travel Malaysia Sdn Bhd is seeking an experienced Operations professional to manage daily inbound tour activities in Kuala Lumpur. You will coordinate reservations staff outputs, guide and driver assignments, and supplier bookings to ensure seamless travel experiences.

This role emphasizes strong organization, clear communication, and proactive problem solving, with collaboration across Tourplan, Finance, and Product teams to uphold EXO standards.

Qualifications

• 2–3 years of experience in operations role, preferably in travel or hospitality.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficient in Word, Excel, PowerPoint and other relevant software.
• Fluent in English and Bahasa Malaysia; additional languages a plus.
• Willingness to learn and adapt.

Responsibilities

• Manage daily operations for inbound tours and ensure smooth execution.
• Book services with suppliers for activities, restaurants and vehicles.
• Check and assign jobs to tour guides, drivers, and suppliers.
• Coordinate with airport reps to ensure welcome notes are delivered.
• Maintain guides lists, menus, costs, and entrance fees.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

MS Office

Adaptability

Proactive mindset

English fluency

Bahasa Malaysia fluency

Tools

Microsoft Office

Job description

To manage the daily operations for inbound tours into destination. To be responsible for checking all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis.

Operations, Guides & Drivers

Book services with suppliers for – Activities, Restaurants, Vehicles

Check and assign jobs to tour guides, vehicles suppliers, drivers etc. Take note of any special request before assignment and client requirement

Get in touch with suppliers to find out driver’s, vehicles details at least 2 days before & for weekend assignments.

Update & maintain guide lists, restaurant menu, cost, entrance fees & other misc cost.

Brief guides in detail for each booking.

Coordinate with the airport rep to be sure that every necessary welcome note is delivered to the clients upon arrival

Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints

Attend scheduled meeting with Operations Team

Communicate with Inbound Teams to ensure smooth Operations and Reservations.

Ensure Drivers and Guides are aware of EXO standards and performing them at all times

Support yearly guide training organization

Inspect new suppliers as per schedule with Product Team

Maintain and develop a good partnership and relationship with all kinds of suppliers and solve problem with suppliers if any.

Source new suppliers where needed, and keep informed about new options

Tourplan

Manage Tour Plan System for Job Order to guides and drivers

Manage Tour Plan System for Cash Advance Report for tour guides

Manage Tour Plan System for Guide Fee Report of tour guides

Provide feedback to Inbound Supervisor/Manager on errors in bookings in Tourplan

Cash & Accounts

Assist accounting department with regards to payment matters if necessary

Qualification

At least 2-3 years of experience in operations role, preferably in the travel or hospitality industry

Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure

Excellent communication and interpersonal skills, with a professional and customer-focused approach

Proficient in using Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software

A proactive and adaptable mindset, with a willingness to learn and take on new challenges

Fluency in English and Bahasa Malaysia, with foreign language skills an advantage

Operational knowledge in Penang would be an added advantage

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

EXO Travel is a destination management company (DMC) leveraging 30 years of experience, a passion for sustainability and industry-leading technology to deliver authentic, responsible travel experiences that inspire, educate and expand horizons. Whether FIT, Luxury, MICE or Adventure, our local travel specialists provide comprehensive, tailormade solutions that exceed the expectations of travel agencies, tour operators and their guests across a growing portfolio of vibrant destinations.

EXO Travel is a destination management company (DMC) leveraging 30 years of experience, a passion for sustainability and industry-leading technology to deliver authentic, responsible travel experiences that inspire, educate and expand horizons. Whether FIT, Luxury, MICE or Adventure, our local travel specialists provide comprehensive, tailormade solutions that exceed the expectations of travel agencies, tour operators and their guests across a growing portfolio of vibrant destinations.

Perks and benefits

• Outpatient Dental Group
• Accident & Hospitalization insurance
• Optical
• Mental Wellness Program