Product Development Officer

Exo Travel Malaysia Sdn Bhd; Kuching; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Optical

Mental wellness program

Job summary

Exo Travel Malaysia Sdn Bhd is seeking a Product Manager to develop destination products, maintain up-to-date supplier data, and travel to destinations to inspect offerings and craft itineraries.

You will drive sustainability with suppliers, maintain strong relationships, and work with Product and Operations teams to deliver engaging travel programs that meet Exo's responsible travel standards.

Qualifications

• Bachelor’s Degree in Tourism or related field.
• 2-3 years’ experience in Tourism product, sales and/or marketing or a similar role.
• Excellent command of English (other foreign language is a plus).
• Team player with a positive and dynamic personality.

Responsibilities

• Develop destination products and ensure supplier/product information is up to date.
• Travel within destination to inspect products and create itineraries.
• Be responsible for Product Sustainability by raising awareness to suppliers.
• Collaborate with Product, Sales, and Marketing to support sales initiatives.

Skills

Product development

Sustainability

Communication

English fluency

Teamwork

Education

Bachelor’s Degree in Tourism or related

Tools

PowerPoint

PDF

Job description

- To develop products for destination to ensure all supplier and product information are up to date.

- To travel within destination to inspect and monitor existing products and to create new itineraries.

- To be responsible for Product Sustainability by raising awareness to all suppliers.

Responsibilities:

1. Product Development

Ensure all supplier and product information of destination is collected on time and its information is accurate and stored correctly, resulting in a current, comprehensive, well managed database.

Continuous review of EXO Travel’s products and make timely recommendations for any necessary changes or suggested improvements.

Maintain close relationships with all existing EXO suppliers in destination and establish contact and build relationships with potential new suppliers in the destination.

Create and update tools for Sales, Product, and Marketing including:

PDF factsheets and presentation files of preferred hotels, restaurants and boats.

Powerpoint presentations for staff, guide or agent training

Produce EXO’s annual tours and transfers tariff for the destination.

Create suitable and relevant new travel programs, touring itineraries and package tours for EXO Travel’s sales initiatives and brochures as directed by Product Manager.

Travel within destination to inspect and monitor existing products and to research and develop new products.

Product with Sustainability

Raise awareness and communicate on sustainability issues relating to our destinations to our current and potential suppliers (waste management, water treatment, energy reduction policy etc.) through EXO responsible travel policy.

Ensure selection of suppliers based on EXO ethical code and EXO sustainability addendum clauses

Identify responsible suppliers based on EXO strategy for responsible suppliers and accommodations and best practices to share with others

Ensure that suppliers respect EXO sustainability addendum and agreements (especially for transports, activities and accommodation)

Provide advice to suppliers to assist them in becoming an EXO Responsible Operator.

Work Relations

Work closely with Product team, Product Manager and Operations Manager.

Liaise with Sales departments and other EXO departments in need.

Maintain good working relations with clients and suppliers in destination.

Provide advice and assistance to agents concerning destination when requested.

Qualifications:

Bachelor’s Degree in Tourism or other related

2-3 years’ experience in Tourism product, sales and/or marketing or a similar role.

Excellent command of English (other foreign language is a plus)

Team player with a positive and dynamic personality

Skills:

Good product knowledge of the destinations

Comprehensive travel industry knowledge

Ability to work under pressure

Excellent interpersonal, presentation and organization skills.

Ability to take decisions and solve problems on your own.

EXO Travel is a destination management company (DMC) leveraging 30 years of experience, a passion for sustainability and industry-leading technology to deliver authentic, responsible travel experiences that inspire, educate and expand horizons. Whether FIT, Luxury, MICE or Adventure, our local travel specialists provide comprehensive, tailormade solutions that exceed the expectations of travel agencies, tour operators and their guests across a growing portfolio of vibrant destinations.

EXO Travel is a destination management company (DMC) leveraging 30 years of experience, a passion for sustainability and industry-leading technology to deliver authentic, responsible travel experiences that inspire, educate and expand horizons. Whether FIT, Luxury, MICE or Adventure, our local travel specialists provide comprehensive, tailormade solutions that exceed the expectations of travel agencies, tour operators and their guests across a growing portfolio of vibrant destinations.

Perks and benefits

• Outpatient Dental Group Accident & Hospitalization insurance
• Optical
• Mental Wellness Program