Tour Operations & Ticketing Executive (Mandarin-Speaking)

Travelog Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Benefits offered by this job

Competitive salary package

Hands-on airline ticketing experience

Supportive team environment

Job summary

Travelog Holidays Sdn Bhd is seeking a Tour Operations & Ticketing Executive (Mandarin-speaking) in Malaysia. You will manage flight reservations, ticketing, and reissues, while coordinating with overseas suppliers for tour operations, accommodation, transport, and ground services to ensure smooth departures.

Applicants should have a minimum of 3 years in tour operations or ticketing, with Diploma/Bachelor's in Tourism/Hospitality/Business Administration preferred.

Qualifications

• Fluent Mandarin (spoken, written, typed) required for communications with customers and suppliers.
• Minimum 3 years of relevant experience in tour operations, ticketing or travel coordination.
• Diploma or Bachelor's degree in Tourism, Hospitality, Business Administration, or related field preferred.

Responsibilities

• Handle flight reservations, ticket issuance, rebooking, cancellations, refunds, and ticketing deadlines.
• Coordinate with overseas DMCs, hotels, transport providers, guides, and other travel suppliers.
• Prepare itineraries, passenger lists, rooming lists, and travel documents; monitor upcoming departures.

Skills

Mandarin fluency

Ticketing

Tour operations

GDS familiarity

Attention to detail

Education

Diploma or Bachelor's in Tourism/Hospitality/Business Admin

Tools

Amadeus

Sabre

Travelport

Galileo

Job description

Tour Operations & Ticketing Executive (Mandarin-Speaking)

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia's largest travel Facebook community with over 2.3 million followers:

Travelog.com - 1.3M followers

With a strong customer base, growing travel products, and frequent group departures, our Tour Operations Team plays an important role in ensuring every journey runs smoothly - from booking and ticketing to supplier coordination and departure preparation.

We are looking for a detail-oriented and responsible Tour Operations & Ticketing Executive to support our day-to-day tour operations and flight ticketing arrangements.

Key Responsibilities

Ticketing & Flight Reservations

Handle flight reservations, ticket issuance, rebooking, cancellations, reissues, and refunds.

Check flight schedules, fares, ticketing deadlines, baggage allowance, and booking conditions.

Liaise with airlines and ticketing suppliers on flight changes, cancellations, and other ticketing matters.

Ensure all passenger and flight details are accurate before ticket issuance.

Tour Operations

Coordinate with overseas DMCs, hotels, transport providers, guides, and other travel suppliers.

Handle tour bookings and arrangements, including accommodation, transport, attractions, meals, and other ground services.

Prepare and maintain itineraries, passenger lists, rooming lists, and travel documents.

Monitor upcoming departures and handle operational changes or issues when required.

Product Development

Assist in developing new travel packages, including itinerary planning, supplier sourcing, and costing.

Work with overseas suppliers to obtain competitive rates and suitable travel arrangements.

Prepare product details, pricing, and relevant information for internal sales and marketing teams.

Review and improve existing travel products based on market trends, customer needs, and supplier updates.

Requirements

Fluent spoken, written and typed Mandarin (华语/普通话) is required for employee, candidate, stakeholders and WhatsApp communication.

Minimum 3 years of relevant experience in tour operations, ticketing, reservations, travel coordination, or a related field.

Diploma or Bachelor's Degree in Tourism, Hospitality, Business Administration, or a related field is preferred.

Previous experience in tour operations, travel coordination, reservations, or ticketing will be an advantage.

Familiarity with GDS systems such as Amadeus, Sabre, Travelport or Galileo is an added advantage.

Knowledge of flight reservations, ticket issuance, reissue, refund, and airline fare rules will be an advantage.

Strong attention to detail and accuracy, especially when handling passenger names, bookings, flight details, and travel documents.

Strong organizational and time management skills.

Highly detail-oriented with a strong sense of responsibility.

Strong coordination and follow-up skills.

Organized and able to prioritize tasks according to urgency.

Calm and solutions-focused when handling last-minute changes or operational challenges.

Good communication and interpersonal skills.

Able to build professional working relationships with suppliers and internal teams.

Passionate about the travel industry and interested in developing destination and product knowledge.

What We Offer

Competitive salary package based on experience and capability.

Opportunities to gain hands-on experience in airline ticketing, supplier coordination, itinerary planning, and tour operations.

Collaborative and supportive working environment.

Opportunities to support tour departures, travel fairs, and overseas travel operations.

Exposure to multiple destinations, suppliers, airlines, and travel products.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Ticketing Executive?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Tour Coordinator?

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences. Our culture is built on integrity, mindfulness, and a positive attitude - with a commitment to creating "Wow Moments" for customers and team members alike.

TRAVELOG is a place for leaders, not passengers. If you're seeking comfort zones, predictable routines, and minimal challenges, this is not where you'll find them. But if you're ready to think big, take ownership, make bold decisions, and shape the future of our company, you'll have the platform.

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences. Our culture is built on integrity, mindfulness, and a positive attitude - with a commitment to creating "Wow Moments" for customers and team members alike.

TRAVELOG is a place for leaders, not passengers. If you're seeking comfort zones, predictable routines, and minimal challenges, this is not where you'll find them. But if you're ready to think big, take ownership, make bold decisions, and shape the future of our company, you'll have the platform.