Operations Executive (Sabah)

Discova; Sabah; On-site; MYR 56,000 - 89,000; Full time

Job summary

Discova is seeking a Touring Executive to coordinate guide assignments, tour logistics, and operational requirements for bookings, ensuring accurate updates in our systems. You will prepare documentation and brief guides and field teams while monitoring changes and resolving issues to maintain service quality.

With experience in tourism or travel operations and proficiency in Microsoft Office, you will support a flexible roster including weekends and holidays and be willing to travel for

Qualifications

• Experience in tourism or travel operations is advantageous.
• Fluent in the local language with intermediate to advanced English.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate guide assignments, tour logistics, and operational requirements for bookings.
• Confirm reservations, suppliers, and services, updating company systems as needed.
• Prepare touring and transfer documentation and brief guides and field teams.
• Monitor operational changes, communicate updates, and resolve issues.
• Deliver exceptional customer support, handling complaints with a solution-focused approach.
• Collaborate with cross-functional teams to improve efficiency and service quality.

Skills

English proficiency

Customer service

Education

Tourism or Hospitality qualification

Tools

Microsoft Office

Job description

About The Opportunity

As a Touring Executive, you will be at the heart of our day-to-day tour operations, ensuring every detail is planned, confirmed, and delivered seamlessly. Working closely with internal teams, guides, suppliers, and service partners, you will help drive customer satisfaction, operational efficiency, and service excellence across our touring portfolio.

Your main responsibility is:

• Coordinate guide assignments, tour logistics, and operational requirements for assigned bookings.
• Confirm reservations, suppliers, and third-party services, ensuring all information is accurately updated in company systems.
• Prepare touring and transfer documentation and provide clear operational briefings to guides and field teams.
• Monitor operational changes, communicate updates promptly, and resolve issues efficiently.
• Deliver exceptional customer support, managing complaints and incidents with a solution-focused approach.
• Collaborate with cross-functional teams to enhance operational efficiency, maintain service quality, and support profitable tour delivery.

About You

• Previous experience in tourism, destination management, travel operations, or a related industry is an advantage.
• Qualification in Tourism, Hospitality, or a related field is desirable.
• Fluent in the local language with intermediate to advanced written and spoken English.
• Proficiency in Microsoft Office applications.
• Ability to work on a flexible roster, including weekends, evenings, and public holidays when required.
• Willingness to travel for business when needed.

The Attributes

• Exceptional attention to detail and strong organisational skills.
• Customer-focused mindset with a passion for service excellence.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who can also work independently.
• Adaptable, resilient, and comfortable navigating changing priorities.

What You Will Enjoy

• Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
• Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
• Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
• Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
• Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
• Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
• Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
• Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.