Operations Executive - Kuching, Malaysia

PageUp People Limited; Kuching; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Travel discounts

Career growth

LinkedIn Learning access

Reward & Recognition events

Inclusive workplace

CSR program

Job summary

Discova in Malaysia is seeking an Operations Executive in Kuching to manage day-to-day tour operations, coordinate guides, confirm bookings, and ensure seamless delivery.

You will work with guides, suppliers, and internal teams to uphold service quality, respond to issues, and maintain accurate documents. A tourism/hospitality background and English proficiency are preferred.

Qualifications

• Experience in tourism, destination management, or travel operations is advantageous.
• Qualification in Tourism, Hospitality, or a related field is desirable.
• Fluent in the local language with intermediate to advanced English.

Responsibilities

• Coordinate guide assignments, tour logistics, and operational requirements for bookings.
• Confirm reservations with suppliers and update information in systems.
• Prepare touring and transfer documentation and brief guides and field teams.
• Monitor changes, communicate updates promptly, and resolve issues.
• Deliver exceptional customer support, handling complaints with a solution-focused approach.
• Collaborate with cross-functional teams to improve efficiency and service quality.

Skills

Customer service

Operations coordination

Travel industry knowledge

English proficiency

Education

Tourism/Hospitality qualification

Tools

Microsoft Office

Job description

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Operations Executive - Kuching, Malaysia

Job no: 531433
Brand: Discova
Work type: Full time
Location: Sarawak, Malaysia
Categories: Digital and Technology

About the Opportunity

As a Touring Executive, you will be at the heart of our day-to-day tour operations, ensuring every detail is planned, confirmed, and delivered seamlessly. Working closely with internal teams, guides, suppliers, and service partners, you will help drive customer satisfaction, operational efficiency, and service excellence across our touring portfolio.

Your main responsibility is:

• Coordinate guide assignments, tour logistics, and operational requirements for assigned bookings.
• Confirm reservations, suppliers, and third-party services, ensuring all information is accurately updated in company systems.
• Prepare touring and transfer documentation and provide clear operational briefings to guides and field teams.
• Monitor operational changes, communicate updates promptly, and resolve issues efficiently.
• Deliver exceptional customer support, managing complaints and incidents with a solution-focused approach.
• Collaborate with cross-functional teams to enhance operational efficiency, maintain service quality, and support profitable tour delivery.

About You

The Essentials

• Previous experience in tourism, destination management, travel operations, or a related industry is an advantage.
• Qualification in Tourism, Hospitality, or a related field is desirable.
• Fluent in the local language with intermediate to advanced written and spoken English.
• Proficiency in Microsoft Office applications.
• Ability to work on a flexible roster, including weekends, evenings, and public holidays when required.
• Willingness to travel for business when needed.

The Attributes

• Exceptional attention to detail and strong organisational skills.
• Customer-focused mindset with a passion for service excellence.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who can also work independently.
• Adaptable, resilient, and comfortable navigating changing priorities.

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Group - certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

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