Tour Operations Executive

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 3,000 - 4,500; Full time

Benefits offered by this job

Annual Company trip

Group PA insurance

Yearly Bonus

Twice performance appraisal

Outpatient medical coverage

Employee price for travel packages

Company uniform provided

Travelling claims by receipt

Monthly training arrangements

Exclusive employee HR software

Team Building arrangements

Monthly / Weekly Company sports & recs

Job summary

Golden Destinations by ICE HOLIDAYS Sdn Bhd in Malaysia is seeking a Tour Operations Executive to oversee the end-to-end tour operations process for our B2B partners, ensuring smooth execution and high-quality service.

This full-time, on-site role requires a diploma or degree in Tourism, Hospitality, or Business, at least 2 years in tour operations, strong organization, English and Malay language skills, and proficiency with MS Office and travel booking systems.

Qualifications

• Diploma or Bachelor's degree in Tourism, Hospitality, Business (or related field).
• At least 2 years of tour operations or travel coordination experience.
• Proficient in MS Office, Google Suite, and tour management systems.

Responsibilities

• Coordinate end-to-end tour operations for B2B partners.
• Assist in itinerary planning, costings, and air ticketing.
• Liaise with overseas DMCs, accommodations, and cruise lines.
• Maintain records of bookings and ensure proper documentation.
• Provide customer and partner support and handle travel fairs.

Skills

Organizational skills

Time management

Communication skills

English

Malay

Education

Diploma or Bachelor's degree in Tourism, Hospitality, Business

Tools

Microsoft Office

Google Suite

Tour management systems

Job description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations Executive will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Salary Range: RM3,000.00 - RM4,500.00

Responsibilities:

To deal with the overseas DMC, Accommodation or cruise line principle;

To assist in making booking in cruise line booking engine; OR

To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR

To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)

To compile and maintain records of business transactions to ensure all documentations are properly filed;

Recording orders for all related tour services;

To provide full support for tour packages sales and departures;

To educate customers and partners on products, destination knowledge, and provide all relevant customer support;

To participate in all field work, including Airport duties and travel fairs.

General Support: Assist with ad-hoc tasks and special projects as needed by management.

Requirements:

Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience).

At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.

Strong organizational and time management skills, able to multitask and work efficiently in a fast-paced environment.

Excellent communication skills in English and Malay (Mandarin is an advantage).

Proficient in Microsoft Office, Google Suite, and tour management systems.

High attention to detail, especially with travel documents and bookings.

Familiarity with the travel industry and B2B tour operations is a plus.

Professional and confident in dealing with clients, vendors, and team members.

Good problem-solving skills to handle operational challenges smoothly.

Able to manage sensitive information with confidentiality and care.

Fresh graduates with open mindset towards growth & development are encouraged to apply.Shortlisted Fresh Graduates candidates will start as aTour Operations Coordinatorand will be evaluated further upon meeting performance and competency requirements

Benefits Of Joining Us:

Annual Company trip (For Confirmed Employees)

Group PA insurance (For Confirmed Employees)

Yearly Bonus depending on Company performance and reflect to Individual performance

Twice performance appraisal review annually to identify room for improvement process

Outpatient medical coverage from registered clinics

Employee price for travel packages (For Confirmed Employees)

Company uniform provided

Travelling claims by receipt

Monthly training arrangements from Company

Exclusive employee HR software applications (leaves, claims, payslips etc)

Atleast once a year Team Building arrangements

Monthly / Weekly Company sports & recreations for everyone

Golden Destinations (GD) is the core brand of ICE Holidays Sdn. Bhd., a leading B2B Travel Wholesaler in Malaysia. Our unique business model offers ready-made travel packages with advertising and promotional support, enabling even smaller agents to confidently compete in the market. With the strength of our well-established GD brand, partners gain customer trust and product credibility. We create marketable travel packages based on current trends and demands, made accessible via our dynamic B2B booking engine. Supported by over 400 active partners and expanding across ASEAN, ICE Holidays is continuously innovating and poised to become a leading travel wholesaler in Asia.

Golden Destinations (GD) is the core brand of ICE Holidays Sdn. Bhd., a leading B2B Travel Wholesaler in Malaysia. Our unique business model offers ready-made travel packages with advertising and promotional support, enabling even smaller agents to confidently compete in the market. With the strength of our well-established GD brand, partners gain customer trust and product credibility. We create marketable travel packages based on current trends and demands, made accessible via our dynamic B2B booking engine. Supported by over 400 active partners and expanding across ASEAN, ICE Holidays is continuously innovating and poised to become a leading travel wholesaler in Asia.