Operations Executive

Asian Trails (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Career growth

Comprehensive training

Multicultural environment

Job summary

Asian Trails (M) Sdn Bhd in Malaysia is seeking an Operations Executive (Inbound) to coordinate daily ground arrangements across Peninsular Malaysia, liaising with tour guides, transport providers, attractions and internal teams to ensure on‑time delivery and service quality.

You will prepare operational documentation, coordinate driver assignments and vehicle matters, review supplier invoices, and resolve issues promptly, with a focus on accuracy, teamwork and customer satisfaction.

Qualifications

• Diploma/Degree in Hospitality, Tourism, Travel Management or related field.
• 1–3 years of experience in travel, tourism, hospitality or DMC inbound environment.
• Good command of English and Malay, written and spoken.
• Strong knowledge of Peninsular Malaysia destinations, attractions and logistics.
• Excellent coordination and organisational skills; attention to detail.

Responsibilities

• Manage daily ground arrangements across Peninsular Malaysia with suppliers, guides and transporters.
• Prepare and coordinate operational arrangements and documentation for tours.
• Coordinate in‑house drivers and vehicle matters, including maintenance and scheduling.
• Check and process supplier invoices with accurate rates and supporting documents.
• Handle operational issues and follow‑ups to meet service standards and deadlines.

Skills

Ground operations coordination

Vendor coordination

Invoicing & payments

English & Malay language

Education

Diploma/Degree in Hospitality, Tourism, Travel Management or related field

Tools

Destination Management software

Microsoft Office (Excel, Word, Outlook)

Job description

Since our inception in 1999, Asian Trails has grown to become the leading destination management company in Asia with full-service operations in countries across East and South East Asia. Our portfolio of services is highly diverse and includes wholesale leisure arrangements, meeting and conference organization, team building, incentive travel, airport transfers, hotel bookings and a range of tour packages that includes cultural, historical, social and adventure-based programs.

Headquartered in Bangkok, we operate in Cambodia, China, Indonesia, Laos, Malaysia, Singapore, Myanmar, Thailand and Vietnam. Our specialist destination management professionals provide the best leisure and travel services available on the market. We take our leisure guests beyond the window of a tour bus to the Real Asia so that they smell, taste, touch and experience the beating heart of every place they visit.

Purpose of the role

Asian Trails’ Operations Executive (Inbound) is responsible for the smooth and efficient coordination of daily ground arrangements for our inbound travel operations across Peninsular Malaysia. The role involves coordinating with ground suppliers, tour guides, transport providers, attractions and internal teams to ensure that all operational arrangements are properly planned, confirmed and delivered according to the agreed itinerary and service standards.

You will also be responsible for preparing operational documentation, coordinating in-house driver assignments and vehicle matters, checking supplier invoices, and ensuring that operational requirements are followed up in a timely and accurate manner.

You will play an important role to:

Manage daily ground arrangements across Peninsular Malaysia, coordinating with tour guides, transportation providers, attractions and other suppliers to ensure smooth service delivery.

Prepare and coordinate operational arrangements and documentation, including transfer logs, excursions, overland arrangements, packages and other documents related to tour movements.

Coordinate in-house drivers and company vehicles, including driver assignments, vehicle maintenance, inspections, servicing and other related operational matters.

Check and process supplier invoices, including guides, transporters and other service providers, ensuring rates, services and supporting documents are accurate and submitted for timely payment.

Handle operational issues and follow-ups, working closely with Reservations, Finance, Contracting, suppliers, guides and drivers to manage last-minute changes and ensure all arrangements are completed on time and according to company standards.

To be successful in this role, you will need to have:

Diploma/Degree in Hospitality, Tourism, Travel Management or a related field.

1–3 years of experience in travel, tourism, hospitality or destination management, preferably in an inbound/DMC environment.

Good command of English and Malay, both verbally and in writing.

Good knowledge of Peninsular Malaysia, including major destinations, attractions, transportation routes and tourism services.

Strong coordination and organisational skills with the ability to manage multiple operational arrangements simultaneously.

Good attention to detail, particularly when handling operational documents, schedules, supplier rates and invoices.

Good communication and problem-solving skills, with the ability to work effectively with suppliers, drivers, guides and internal departments.

Experience with Destination Management software and excellent command of Microsoft Office applications (Excel, Word, Outlook) is an advantage.

Competitive salary and performance-based incentives.

Opportunities for career growth and development within a leading travel company.

Comprehensive training and support to enhance job skills and knowledge.

A dynamic and multicultural work environment with a focus on teamwork and collaboration.