Call Centre Agent (Travel Service)

Sinergia Talents; Petaling Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sinergia Talents is recruiting a Call Centre Agent (Travel Service) to handle inbound and outbound calls for travelers across Malaysia and Singapore. You will deliver friendly, accurate travel information and resolve inquiries, while maintaining high service standards.

The role requires 6 months to 1 year of customer service experience, excellent English, and a shift-based schedule including nights, weekends and public holidays. Training will be provided.

Qualifications

• Excellent command of English (spoken and conversational).
• 6–12 months of customer service or call centre experience required.
• Education: SPM and above.
• Experience in insurance or travel industries is an advantage (training provided).
• Shift-based schedule availability.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information and solutions to travel-related inquiries.
• Resolve customer complaints efficiently and maintain satisfaction.
• Record interactions and update systems accurately.

Skills

English proficiency

Communication skills

Problem solving

Customer service mindset

Education

SPM or equivalent

Job description

About the job Call Centre Agent (Travel Service)

Job Overview

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

Manage and resolve customer complaints or issues efficiently.

Accurately record customer interactions and update relevant systems.

• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

Requirements

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above .
• Candidates from insurance or travel industries are an advantage (training provided).

Must be comfortable working in a shift-based schedule.

• Strong communication skills, problem-solving ability, and customer-first mindset.