Thai Sales Support and Operations Specialist

Lenovo; Petaling Jaya; On-site; MYR 43,000 - 64,000; Full time

Job summary

Lenovo is recruiting for a Thailand-based customer support role focused on quotation management, stakeholder coordination, and process improvement. The position requires Thai fluency and strong English communication within a dynamic IT environment.

Ideal candidates will have at least a bachelor’s degree and 3 years in customer service or sales support, with a preference for experience in IT environments. Proficiency in Microsoft Office 365 is an advantage.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 3 years in customer service, support, or related roles.
• Fluent Thai (read, write and speak) to support Thailand-based customers and partners.
• Strong English communication for internal collaboration.
• Experience handling customer inquiries and stakeholder communications.
• Microsoft Office 365 proficiency is an advantage.

Responsibilities

• Supports quotation/pricing requests and prioritizes with multiple stakeholders in Thailand for IT environment/products.
• Monitors quality, accuracy and process consistency in the sales operations planning.
• Develops and maintains internal support processes for Thai sellers and partners, including OVP reporting and custom builds.
• Coordinates planning activities with other functions and deep dives to derive actionable strategies.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and new processes.
• Provides content for enablement related to processes and partner operations.
• Builds peer support and strong internal relationships in Thailand.
• Participates in group activities to develop and drive process enhancements.
• May operate on a multi-country basis.

Skills

Thai language proficiency

English communication

Customer-facing communication

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office 365

Job description

Lenovo is recruiting for a Thailand-based customer support role focused on quotation management, stakeholder coordination, and process improvement. The position requires Thai fluency and strong English communication within a dynamic IT environment.

Ideal candidates will have at least a bachelor’s degree and 3 years in customer service or sales support, with a preference for experience in IT environments. Proficiency in Microsoft Office 365 is an advantage.