Thai Market Key-Account Manager for FX/CFD Growth

Axi; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Total rewards package

Learning opportunities and certs

21 annual leave days

Public holidays off

Comprehensive health insurance

Job summary

Axi is seeking a client-facing role in Malaysia focused on the Thai market. You will manage a live book of Thai clients, drive trading activity, deposits, and retention by delivering proactive, data-informed outreach and personalized engagement across MT4/MT5.

Experience with IB or HNW clients in Thailand is a strong advantage. You will report to senior leadership and collaborate with cross-functional teams to optimize revenue and reduce churn.

Qualifications

• 3–5 years of experience managing client relationships in CFD/FX or US equity brokerage.
• Hands-on experience with MT4 and MT5 is essential and familiarity with leverage trading, copy trading, and commodity/stock products is required.
• Existing Thai market IB or HNW client relationships are a strong advantage.
• Proven ability to hit quantitative targets (net deposits or revenue) at portfolio level.
• Comfort with CRM data to segment client behavior and drive outreach.

Responsibilities

• Own a defined portfolio of active Thai market clients to drive trading volume, net deposits, and lifetime value.
• Lead post-acquisition relationship cycle from onboarding to long-term retention, reducing churn.
• Identify upsell/cross-sell opportunities aligned with client behavior and product usage.
• Design data-informed outreach strategies to convert passive accounts to high-value clients.
• Resolve client issues end-to-end and provide pipeline reporting to senior leadership.
• Maintain deep knowledge of Axi product suite to advise clients on engagement opportunities.

Skills

Client relationship management

Thai language proficiency

CRM data analysis

MT4/MT5 platform know-how

Upsell and cross-sell identification

Portfolio growth tracking

Regulatory knowledge (UK/Australia)

Proactive outreach

Tools

MT4/MT5

CRM system

Job description

Axi is seeking a client-facing role in Malaysia focused on the Thai market. You will manage a live book of Thai clients, drive trading activity, deposits, and retention by delivering proactive, data-informed outreach and personalized engagement across MT4/MT5.

Experience with IB or HNW clients in Thailand is a strong advantage. You will report to senior leadership and collaborate with cross-functional teams to optimize revenue and reduce churn.