Client Relationship Manager (Korean)

Axi; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive and attractive compensation

Extensive learning opportunities

21 annual leave days

Health insurance

Job summary

Axi is seeking a Client Relationship Manager to support the Korea market by managing direct Korean clients and assisting KAMs with various tasks. This position focuses on client engagement and operational efficiency.

The ideal candidate will be fluent in Korean and may have experience in client servicing or financial environments. Benefits include competitive compensation, training opportunities, and health insurance.

Qualifications

• Open to junior candidates with relevant experience in client servicing or relationship management.
• Experience in financial services or trading environments is a plus.
• Demonstrates a sales/commercial mindset.

Responsibilities

• Manage direct Korean clients under the KAM structure.
• Assist KAMs with client servicing and account follow-ups.
• Monitor direct client activity for opportunities in retention or escalation.

Skills

Fluent Korean language skills (spoken and written)

Proactive attitude and ownership mindset

Strong communication skills

Well-organized and detail-oriented

Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Company Overview

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world‑class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end‑to‑end trading experience available, servicing traders of all levels from beginners to institutional‑level clients.

Role Overview

The Client Relationship Manager will support the Korea market by managing direct Korean clients under the KAM structure and assisting KAMs with day‑to‑day client servicing, onboarding follow‑ups, account‑related requests, and operational coordination. This role is focused on improving client engagement, supporting activation and retention, and helping reduce the operational workload on KAMs so they can focus on high‑value IBs, strategic partner growth, and key revenue‑driving activities.

Responsibilities

• Manage and follow up with direct Korean clients under the KAM structure, supporting client onboarding, first deposit, trading activation, retention, and reactivation activities.
• Assist KAMs with day‑to‑day client servicing, including client communication, account‑related follow ups, campaign enquiries, operational requests, and issue coordination.
• Support KAMs in managing client and partner‑related administrative tasks, allowing KAMs to focus more on high‑value IBs, strategic partner development, and revenue‑generating activities.
• Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.
• Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher‑value relationship management is required.
• Support the execution of Korea market campaigns, client engagement initiatives, and partner‑related activities in line with approved business priorities.
• Maintain accurate records of client follow‑ups, requests, issues, and outcomes to support structured reporting and performance reviews.
• Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership.
• Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Axi’s Code of Conduct, Compliance, Risk, and internal policies.
• Escalate client complaints, risk concerns, unusual activity, operational issues, or compliance‑related matters promptly to the relevant internal teams.
• Support the team in maintaining a consistent and high‑quality client experience across the Korea market.
• Ensure adherence to applicable regulatory obligations, including fair client treatment, responsible conduct, and prompt escalation of any concerns.
• Report any suspicion of market abuse or insider trading to the Compliance department immediately.
• Report any suspicion of money laundering, terrorism financing, or related concerns to the MLRO promptly and in accordance with internal protocols.
• Undertake any additional responsibilities as assigned to support the Korea market and Axi’s broader business objectives.

Qualifications

• Fluent Korean language skills (spoken and written) are essential to support and communicate with Korean clients.
• Open to junior candidates with relevant experience in client servicing, account support, customer support, sales support, or relationship management.
• Experience from a similar background / industry is a plus, ideally within financial services, fintech, trading/FX/CFD, or client‑facing environments.
• Strong proactive attitude and ownership mindset, with the ability to independently follow up on client requests and drive actions.
• Demonstrates a sales/commercial mindset, supporting client onboarding, activation, retention, and reactivation activities.
• Strong communication skills and ability to deliver a professional, high‑quality client experience.
• Well‑organized, detail‑oriented, and able to manage multiple follow‑ups, administrative tasks, and operational coordination effectively.

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

We want to inform all prospective candidates that Axi’s designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.