Test Infrastructure Platform Lead (MTest)

Private Advertiser; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking a senior IT environment and service delivery leader to lead a team of 20 across environment management, support, and development. You will drive performance, governance, and cross-functional coordination to ensure timely, secure delivery of environments for SIT, UAT, and testing cycles.

The role emphasizes incident and problem management, resource planning, and continuous improvement, with responsibilities spanning infrastructure platforms, network,

Qualifications

• 8-12 years of overall IT experience.
• Minimum 5 years of people management experience.
• Proven experience managing teams of approximately 15-20+ resources.
• Experience leading both Development and Support/Operations teams.
• Experience managing environment services in a large enterprise environment.

Responsibilities

• Lead environment and operational support services.
• Oversee incident, problem, and service request management processes.
• Drive root cause analysis and service improvement initiatives.
• Manage escalations and ensure timely resolution of critical issues.
• Monitor service performance, KPIs, SLAs, and operational metrics.
• Ensure support processes and operational controls are consistently followed.

Skills

Team leadership

Resource planning

Incident management

Stakeholder management

Environment provisioning

Job description

Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.

Drive team performance, engagement, capability development, and succession planning.

Manage resource planning, workload allocation, and prioritization across multiple initiatives.

Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.

Establish a culture of accountability, continuous improvement, and service excellence.

Lead and oversee end-to-end test environment delivery and management activities.

Ensure environments are delivered consistently, securely, and within agreed timelines.

Drive environment planning, provisioning, configuration, maintenance, and operational readiness.

Manage competing environment demands across projects, testing cycles, and releases.

Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.

Infrastructure & Technical Oversight

Provide leadership and oversight across:

Infrastructure Platforms

Database Platforms

Middleware Platforms

Integration & File Transfer Services

IBM MQ issue coordination and triaging

Network & Connectivity Management

Firewall and network access requests

DNS and connectivity coordination

Infrastructure dependencies and environment access management

While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.

Support & Service Management

Lead environment and operational support services.

Oversee incident, problem, and service request management processes.

Drive root cause analysis and service improvement initiatives.

Manage escalations and ensure timely resolution of critical issues.

Monitor service performance, KPIs, SLAs, and operational metrics.

Ensure support processes and operational controls are consistently followed.

Governance & Stakeholder Management

Act as the primary point of accountability for environment governance and service delivery.

Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.

Facilitate environment allocation, conflict resolution, prioritization, and risk management.

Provide regular reporting, updates, and recommendations to management and stakeholders.

Drive planning and coordination for project releases, environment readiness, and deployment activities.

Environment Operations & Continuous Improvement

Lead environment monitoring, health checks, and operational reviews.

Coordinate data refresh, migration, restoration, and test data management activities.

Govern maintenance schedules, outage planning, and stakeholder communications.

Drive automation, process optimization, and operational excellence initiatives.

Support Disaster Recovery (DR) planning and execution activities.

Mandatory Requirements

Candidates who do not meet the following requirements should not be submitted.

Experience

8-12 years of overall IT experience.

Minimum 5 years of people management experience.

Proven experience managing teams of approximately 15-20+ resources.

Experience leading both Development and Support/Operations teams.

Experience managing environment services in a large enterprise environment.

Leadership & Service Management

Must have hands-on leadership experience in:

Incident and problem management

Stakeholder management

Resource planning and prioritization

Strong experience in:

Environment Provisioning and Delivery

Environment Scheduling and Allocation

Release and Deployment Coordination

Risk, Dependency, and Issue Management

Good understanding of:

Network Connectivity, Firewall and DNS Coordination