Territory Manager (Multiple Locations)

Petron Malaysia Refining & Marketing Bhd; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Petron Malaysia is seeking a dynamic Retail Site Network Manager to oversee a nationwide network of service stations. You will drive performance, lead dealers, and execute marketing programs to achieve planned volume, revenue, and margin growth.

You will coordinate with customer service, operations, supply chain and regulatory bodies, negotiate rent and license terms, and coach site operators to deliver world-class customer service while maintaining robust profitability.

Qualifications

• Bachelor's degree in any relevant field.
• 2 years’ experience in Retail or Sales preferred.
• Strong organizational and communication skills.
• Willing to travel and own transport.

Responsibilities

• Monitor and improve site financial and operational performance for wholesale site.
• Manage a network of Retail Fuel Service Stations and dealers.
• Drive marketing programs to grow volume, revenue and margin.
• Analyze market and competitor activity to propose strategic plans.
• Build relationships with dealers through visits and meetings to ensure service quality.
• Coordinate with customer service, business support, supply chain and regulators.
• Negotiate rent/license changes for CODO sites.
• Counsel on pricing to improve retail profitability.
• Monitor site/market factors for operation adjustments.
• Ensure customer service standards and resolution processes.
• Oversee promotional and site appearance execution.
• Organize training for Dealers/Station staff on marketing plan delivery.
• Implement SSHE/OIMS and Controls policies.

Skills

Organizational management

Communication

Interpersonal skills

Negotiation

Analytical skills

Education

Bachelor's Degree in any relevant field

Job description

Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products help meet the country’s growing energy needs and contributes to a more progressive nation. We are dedicated and passionate about our vision - to be the leading provider of total customer solutions in the oil sector and its allied businesses.

We are seeking dynamic & innovative individuals who have the drive to make a difference & are fueled to succeed!

Responsibilities:

• Monitor and improve site financial and operational performance for 'wholesale' site
• Manage a network of Retail Fuel Service Stations and lead service station dealers to achieve operational excellence
• Drive marketing programs in order to achieve planned volume, revenue, and margin growth
• Actively keep a pulse on market and competitor activities and recommend strategic plans to maximize sales and profitability
• Build and maintain strong relationships with service station dealers with regular site visits and team meetings, to ensure continuous delivery of outstanding customer service and implement ongoing business initiatives and assist with administrative requirement of relationship
• Work closely with customer service, business support, supply chain, distribution, and governing bodies
• Communicate and negotiate changes in rent / license fees (apply to CODO sites)
• Manage the retail profitability through counseling on Retail pricing and improvement on sales volume
• Monitor changes in site / market factors that may require and adjustment to site operation
• Ensure that customer service standards are consistently met and that a process to identify and resolve issues impacting customer satisfaction is working effectively
• Ensure that effective promotional and site appearance execution
• Ensure development and training of site operators, coordinate continuous learning workshops and seminars for Dealers/Station staff to support the implementation of the marketing plan with emphasis on delivery of world class customer service
• Ensure effective implementation of all SSHE/OIMS and Controls policies

Requirements:

• A Bachelor's Degree in any relevant field
• Preferably 2 years’ experience in Retail or Sales related field
• Effective organizational management, communication, strong interpersonal, negotiation and analytical skills
• Willing to travel and possess own transport
• Willing to be based throughout Malaysia (Flexibility in relocating)
• Open in multiple locations across Malaysia (Peninsular)

Thank you for your application! We’re thrilled that you’d like to join Petron Malaysia and we appreciate your interest in the position.

Please note that due to the volume of applications, only shortlisted candidates will be contacted.