Tenant Experience & Maintenance Coordinator

Rentcare Management Plt; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a proactive Property Administrative Assistant to support day-to-day property management operations, ensuring tenants receive friendly, professional and efficient service.

You will monitor tenant communications, handle and follow up on requests and complaints, arrange cleaning and maintenance, and coordinate move-in/move-out inspections with staff and contractors to ensure timely execution. You will maintain records and assist with admin duties daily.

Responsibilities

• Maintain good relationships with tenants
• Monitor tenant WhatsApp groups and messages regularly and respond to tenants’ requests, enquiries, complaints, and issues in a timely manner
• Handle and follow up on tenant complaints and requests, coordinate with the relevant staff or contractors, and ensure issues are properly resolved
• Arrange cleaning and maintenance services for tenants and coordinate with cleaners, technicians, and service contractors for the required works
• Schedule and coordinate move-in and move-out inspections, including arranging the inspection date and time with tenants and relevant staff
• Follow up on maintenance and repair works to ensure the work is completed properly and within the expected timeframe
• Maintain proper records and documentation of tenant requests, complaints, maintenance works, inspections, and other related matters
• Assist with administrative duties, include updating tenant information, preparing reports, filing documents, and maintaining records
• Coordinate with tenants, technicians, cleaners, contractors, and Management to ensure smooth daily property management operations
• Perform other ad-hoc duties and responsibilities as assigned by Management from time to time

Job description

Jora Malaysia is seeking a proactive Property Administrative Assistant to support day-to-day property management operations, ensuring tenants receive friendly, professional and efficient service.

You will monitor tenant communications, handle and follow up on requests and complaints, arrange cleaning and maintenance, and coordinate move-in/move-out inspections with staff and contractors to ensure timely execution. You will maintain records and assist with admin duties daily.