Housekeeping Operations Coordinator

ZIKAY GROUP BERHAD (Hotel); Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Housekeeping Coordinator to serve as the central communication hub for the housekeeping department. You will coordinate daily operations, manage room assignments, handle guest requests, maintain records, and support supervisors and attendants to ensure efficient workflow.

This role requires strong organizational, communication, and multitasking skills to maintain high standards of cleanliness and guest satisfaction in a dynamic hotel environment.

Qualifications

• Ability to coordinate daily housekeeping operations and communicate assignments.
• Strong organizational, communication, and multitasking skills.
• Experience in hospitality industry.
• Proficiency with Property Management System (PMS) and Microsoft Office.

Responsibilities

• Coordinate daily housekeeping activities and communicate assignments to room attendants, public area attendants, laundry, and supervisors.
• Prepare, distribute, and update room assignment sheets, ensuring coverage for all areas.
• Monitor room status throughout the day (e.g., vacant, occupied, stay-over, out-of-order, urgent rooms).
• Ensure smooth communication between Housekeeping, Front Office, Engineering, and other departments.
• Track special projects, VIP arrivals, early check-ins, and late check-outs.
• Receive and respond to phone calls, messages from superior, team and others.
• Record, track, and follow up on guest requests (extra linens, amenities, special cleaning, lost & found).
• Immediately relay urgent guest needs or complaints to supervisors or managers.
• Coordinate delivery of amenities or items requested through guest services.
• Maintain accurate records of room status, cleaning progress, and shift reports.
• Update the PMS or housekeeping software in real time.
• Prepare reports such as daily occupancy and housekeeping summary, lost & found logs, and guest requests.
• Assist with scheduling, timekeeping, and attendance tracking when required.
• Monitor and maintain stock of amenities, chemicals, and office supplies.
• Coordinate with the Team for replenishment and ensure carts/rooms are stocked to par levels.
• Track damaged items, shortages, overuse, and consumption trends.
• Assist supervisors in tracking room inspection results and re-clean requirements.
• Report maintenance problems and follow up on work orders with Engineering.
• Ensure compliance with safety and cleanliness standards.
• Support emergency procedures with clear communication channels.
• Provide administrative assistance to the Executive Housekeeper and supervisors.
• Facilitate shift-change handovers with detailed notes and train new staff on procedures.
• Ensure SOPs and service standards are followed by all staff.

Skills

Organizational skills

Communication skills

Multitasking

Tools

PMS systems

Microsoft Office

Job description

Jora Malaysia is seeking a Housekeeping Coordinator to serve as the central communication hub for the housekeeping department. You will coordinate daily operations, manage room assignments, handle guest requests, maintain records, and support supervisors and attendants to ensure efficient workflow.

This role requires strong organizational, communication, and multitasking skills to maintain high standards of cleanliness and guest satisfaction in a dynamic hotel environment.