Tenancy Renewal & Relationship Manager

PNB Commercial Sdn Berhad; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

PNB Commercial Sdn. Berhad is seeking a tenancy management professional to oversee the renewal process, maintain strong tenant relationships, and support efficient property operations in a Kuala Lumpur portfolio of industrial and commercial properties.

The role focuses on coordinating with internal departments, managing tenancy documentation, and evaluating tenancy performance to guide renewal or other actions. Strong negotiation, communication, and MS Office skills are essential.

Qualifications

• A related degree or equivalent relevant experience.
• Minimum 2 years of relevant experience in tenancy management, leasing, property management, asset management, or credit management.
• Experience using property management, leasing or enterprise systems is an advantage.
• Strong business communication and negotiation skills.
• Proficiency in Microsoft Office.
• Good communication, teamwork, time management, planning and organising skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple stakeholders and coordinate effectively across departments.

Responsibilities

• Initiate and manage the tenancy renewal process, including supporting rental rate reviews and negotiating renewal terms with tenants where required.
• Ensure tenancy agreements are fully executed by all parties in a timely manner.
• Coordinate operational requirements with relevant internal departments to ensure smooth tenancy administration.
• Maintain and update databases of tenants and prospective tenants.
• Keep relevant departments informed about tenant movements and tenancy developments.
• Evaluate tenancy performance and make recommendations regarding renewal, termination or other tenancy actions.
• Manage tenant issues relating to tenancy renewals and outstanding payments.
• Work with Facilities Management on property defects and building expense monitoring.
• Liaise closely with the Finance Department on tenant invoicing, tenancy renewals and rental collection activities.
• Engage with HR on manpower and training requirements, Procurement on procurement matters, and Legal on renewal and collection matters.
• Build effective relationships with tenants and internal stakeholders to support revenue growth and property operations.

Skills

Tenancy management

Leasing

Property management

Asset management

Credit management

Microsoft Office

Education

Related degree

Tools

Microsoft Office

Job description

PNB Commercial Sdn. Berhad is seeking a tenancy management professional to oversee the renewal process, maintain strong tenant relationships, and support efficient property operations in a Kuala Lumpur portfolio of industrial and commercial properties.

The role focuses on coordinating with internal departments, managing tenancy documentation, and evaluating tenancy performance to guide renewal or other actions. Strong negotiation, communication, and MS Office skills are essential.