Property Operations & Tenant Experience Manager

confidential; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Reeracoen (Malaysia) is seeking a Property Operations & Tenant Support lead to handle daily tenant inquiries, urgent maintenance, and rental matters, ensuring smooth living conditions.

You will coordinate with vendors, oversee move-out cleaning, and communicate with property owners regarding repairs and expenses, supporting a growing residential portfolio.

This role requires strong organisation, responsiveness, and collaboration with cross-functional teams to maintain high tenant satisfaction.

Responsibilities

• Handle daily inquiries and operational issues from tenants, including urgent maintenance requests and rental matters.
• Provide comprehensive after-sales support to ensure tenant satisfaction and smooth living conditions.
• Coordinate with third-party contractors and vendors for repair works, routine maintenance, and move-out cleaning services.
• Oversee reinstatement works and cleaning support during tenant move-outs.
• Communicate actively with property owners regarding repair approvals, expense reports, and unit updates.
• Follow up closely with owners to ensure timely decision-making for property maintenance.
• Efficiently manage and oversee the operational tasks for a portfolio of residential properties.

Job description

Reeracoen (Malaysia) is seeking a Property Operations & Tenant Support lead to handle daily tenant inquiries, urgent maintenance, and rental matters, ensuring smooth living conditions.

You will coordinate with vendors, oversee move-out cleaning, and communicate with property owners regarding repairs and expenses, supporting a growing residential portfolio.

This role requires strong organisation, responsiveness, and collaboration with cross-functional teams to maintain high tenant satisfaction.