Telesales Team Leader: Drive Performance & Growth

RHB Banking Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Banking Group is seeking a Telesales Team Leader in Kuala Lumpur. The ideal candidate will lead, coach, and manage the Telesales team to achieve sales goals. Responsibilities include ensuring performance excellence, conducting training sessions, and analyzing sales activities. Candidates must have 2–3 years of experience in sales management, strong leadership, and excellent coaching abilities. This position offers a dynamic environment where adaptability and results-driven focus are crucial.

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress and share best practices.
• Provide leadership, guidance, and career mentoring to Telesales Executives.
• Conduct regular training sessions to enhance team capabilities.

Skills

Leadership

Communication

Coaching

Performance Improvement

Results-Driven

Job description

About The Role

Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

About The Role

Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

Responsibilities

Sales Management

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress, share best practices, and close performance gaps.
• Maintain conversion rates above industry and internal benchmarks.
• Review daily sales activities to identify coaching needs and provide direction.
• Ensure accurate and timely submission of all sales reports and productivity data.
  
  

People and Process Management

• Provide leadership, guidance, and career mentoring to Telesales Executives.
• Conduct regular training and coaching sessions to enhance team capabilities.
• Motivate and drive the team to consistently meet or exceed sales goals.
  
  

Business Development

• Stay informed of competitor activities and industry best practices to enhance business growth.
  
  

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.
  
  

Required Skills

• Strong leadership and communication skills.
• Excellent coaching and people management abilities.
• Analytical mindset with focus on performance improvement.
• Results-driven and adaptable in a dynamic sales environment.