Telesales Representative

KPay Merchant Service Limited; Kuala Lumpur; In loco; MYR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

KPay Group in Malaysia is seeking a highly motivated Telesales Agent to join our team. You will be on the front lines of our merchant acquisition strategy, handling high-volume outbound calls, prospecting, and pitching our payment terminal solutions to SME prospects.

You will actively secure qualified appointments for the Singapore Business Development team, maintain CRM records, and strive to exceed daily, weekly, and monthly targets while delivering excellent customer experience.

Competenze

• 1+ years of telesales or outbound sales experience.
• Strong communication and persuasion skills with clear phone presence.
• Resilience and persistence handling objections and rejection.
• Goal-oriented with a drive to meet KPIs and targets.
• Organized and detail-oriented with lead pipelines and follow-ups.
• Basic computer literacy and experience with CRM/lead-tracking tools.
• Ability to work independently and with field sales/marketing teams.
• Fluency in English required; additional languages a plus.

Mansioni

• Make high-volume outbound calls to merchant prospects.
• Present and articulate the company’s payment solutions clearly and persuasively.
• Identify merchant needs and potential sales opportunities.
• Engage business owners and decision-makers to generate qualified opportunities.
• Secure appointments for the Business Development team and ensure data accuracy in CRM.
• Follow up with warm leads from marketing and inquiries when applicable.
• Collaborate with field sales to improve lead-to-meeting conversion rates.
• Maintain timely records of calls, status, and outcomes.

Conoscenze

Telesales

Lead management

CRM proficiency

Communication skills

Goal orientation

English fluency

Strumenti

CRM systems

Lead tracking tools

Descrizione del lavoro

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation. In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year.

The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore\'s Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Role Overview

We are seeking a highly motivated and results-driven Telesales Agent to join our team in Malaysia. In this role, you will be on the front lines of our merchant acquisition strategy, responsible for managing an individual quota and executing high-volume outbound cold calls. Your primary focus will be actively prospecting, pitching our payment terminal solutions, and securing qualified appointments for the Singapore BD team. By effectively identifying merchant needs and converting leads into actionable opportunities, you will play a direct and essential role in driving our continuous revenue growth.

Key Responsibilities

• Conducting high-volume outbound calls to assigned merchant prospects.
• Introducing the company\'s products and solutions clearly and professionally.
• Understand and communicate KPay’s value proposition clearly and persuasively to prospects across different industries.
• Identifying merchant needs, pain points and potential sales opportunities.
• Engaging business owners, decision-makers and relevant merchant representatives.
• Securing confirmed appointments for Business Development representatives.
• Conducting follow-up calls to interested prospects where required.
• Ensuring all appointment information and merchant contact details are accurate.
• Coordinating appointment handovers to the Business Development team.
• Collaborate closely with the field sales team to ensure high lead-to-meeting conversion rates and feedback loops.
• Maintain accurate records of calls, lead status, and meeting outcomes using CRM tools.
• Meet and exceed daily, weekly, and monthly targets for calls made, leads generated, and appointments booked.
• Follow up on warm leads from marketing campaigns and inbound inquiries when applicable.
• Stay updated on KPay’s product offerings, industry trends, and common merchant objections to improve sales pitch effectiveness.
• Deliver excellent customer experience and represent KPay’s brand professionally on every call.

Qualifications & Requirements

• 1+ years of experience in telesales, or a similar outbound sales role, ideally targeting SMEs.
• Strong communication and persuasion skills, with a clear and confident phone presence.
• Resilience and persistence, with the ability to handle objections and rejection professionally.
• Goal-oriented mindset, with a strong drive to meet and exceed KPIs and team targets.
• Organized and detail-oriented, able to manage lead pipelines and follow up consistently.
• Basic computer literacy, with experience using CRM systems or lead-tracking tools.
• Ability to work independently and as part of a team, coordinating effectively with field sales and marketing.
• Being fluent in English is a must, knowing more languages would be a plus.
• Previous experience in fintech, payments, or B2B sales is a plus but not required.
• Energetic and positive attitude, with a strong work ethic and willingness to learn.