Pre & Post Sales Support (Fintech, Malaysia)

Element Group; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial solutions provider in Kuala Lumpur is seeking a high-performing Pre- and Post Sales Support professional with technical and payment domain knowledge. The ideal candidate will have experience in technical pre-sales, working with APIs, and supporting enterprise merchants in implementation. Collaborating closely with the sales team, this role involves end-to-end payment solutions management and providing technical expertise. Strong teamwork and proactive problem-solving skills are essential.

Qualifications

• Experience in technical Pre-Sales & Implementation in payment gateway or fintech.
• Experience with APIs and working with Enterprise Merchants.
• Self-starter who can work in an indirect supervision environment.

Responsibilities

• Work closely with the sales team to understand customer requirements.
• Manage payment solutions implementation end-to-end.
• Support merchants with integration and testing.
• Collaborate with product and technical teams for solution expertise.

Skills

Technical Pre-Sales

Implementation in payment gateway

Working with APIs

Team-working skills

Job description

• Malaysia

Job Brief:

We are looking for a high-performing pre- and Post Sales Support who has technical and payment domain knowledge

Key Responsibilities:

• Working closely with the sales team to understand customer requirements, present technical solutions, and demonstrate how our solution can meet their business needs.
• End-to-end management of payment solutions implementation from project Kick-off through to live processing
• Support merchants with integration and testing
• Support the Sales team with responding to RFP/ RFI
• Collaborate with the team to identify, troubleshoot and find resolutions for technical problem
• Work closely with the product and technical teams to provide expertise on the functions of the platform and how it will be a solution to their client's problems
• Participate in Collaborate with field sales teams to participate in various lead-generating activities and marketing activities including attending events for the solutions, developing reference customers, competitive positioning and analysis
• Prepare and deliver system demonstrations in support of sales cycles.

Qualifications:

• Experienced in technical Pre-Sales & Implementation preferably in payment gateway or fintech space
• Experience working with APIs
• Experience working with Enterprise Merchants in a Technical Pre-Sales and or Implementation capacity.
• A self-starter with the ability to work proactively within an indirect supervision environment will also be required
• Strong team-working skills to pull together necessary resources to deliver what is required for our customers