Telesales Executive, TS-Cards Acquisition

RHB Banking Group; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

RHB Banking Group in Malaysia is seeking a driven Telesales Executive, TS-Bancassurance to promote and sell bancassurance products through outbound calls, while delivering exceptional customer experience and achieving daily sales targets.

The role requires relevant education (Diploma or higher) and sales experience; SPM/STPM holders with 2 years of sales experience are considered. Proficiency in Bahasa Malaysia, English and Mandarin is a plus. CRM experience is preferred.

Qualifications

• Interpersonal and communication abilities to engage customers effectively.
• Formal education: Diploma or higher; SPM/STPM with sales background considered.
• CRM usage or familiarity to manage leads and customer data.
• Sales experience is preferred, with a track record of meeting targets.
• Proficiency in Bahasa Malaysia, English, and Mandarin is a bonus.

Responsibilities

• Achieve stipulated daily sales targets.
• Ensure all assigned leads are followed up and completed within the stipulated timeline.
• Maintain a high conversion rate in line with the targets set.
• Maintain accurate customer information, leads, and contacts in the CRM system.
• Raise accurate fulfillment requests to the fulfillment team related to sales opportunities.
• Identify and record customer feedback to support continuous improvement in customer satisfaction.
• Contribute to a positive and collaborative work environment that promotes teamwork and performance excellence.

Skills

Interpersonal communication

Sales skills

CRM familiarity

Education

Diploma / Advanced Diploma / Degree

SPM/STPM with 2 years sales experience

Tools

CRM system

Job description

About The Role

We are looking for a driven and enthusiastic Telesales Executive, TS-Bancassurance to join RHB Banking Group. In this role, you will be responsible for promoting and selling bancassurance products through outbound calls, while delivering exceptional customer experience. You will play a key role in achieving daily sales targets, managing leads effectively, and ensuring all customer interactions are handled professionally to drive business growth and strengthen RHB’s position in the market.

What You Will Be Doing

Sales Management

• Achieve stipulated daily sales targets.
• Ensure all assigned leads are followed up and completed within the stipulated timeline.
• Maintain a high conversion rate/success rate in line with the targets set.

Service Management

• Maintain accurate customer information, leads, and contacts in the customer relationship management (CRM) system.
• Raise accurate fulfillment requests to the fulfillment team related to sales opportunities.
• Identify and record customer feedback — both positive and negative — to support continuous improvement in customer satisfaction.
• Contribute to a positive and collaborative work environment that promotes teamwork and performance excellence.

What We’re Looking For

• Diploma/Advanced Diploma/Degree holders with or without experience.
• SPM/STPM holders with a minimum of 2 years of sales experience in any field.
• For SPM holders, must have at least a Credit in - Bahasa Malaysia or English AND Mandarin or Mathematics or Accounts or Commerce
• Minimum 1 year of sales experience in any industry preferred.
• Excellent interpersonal and communication skills with the ability to engage customers at all levels.
• Self-motivated, target-driven, and passionate about sales.

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career advancement. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance.