Telesales Executive

Glow International Malaysia Sdn Bhd; Kuala Lumpur; Presencial; MYR 33.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Monthly staff treatments

Quarterly product allowances

Annual leave & maternity leave

Miscellaneous allowance

Education support

Parking

Free Treatment

Descripción de la vacante

Glow International Malaysia Sdn Bhd is expanding its Glo Laser Centres & Glo Clinic in Klang Valley and seeks a motivated Telesales Executive to generate sales, manage leads and drive customer engagement. You will work with the Marketing data to nurture prospects, book appointments, and maintain accurate records in the CRM.

The role requires at least 2 years in customer service or sales, bilingual English and Chinese, and strong communication with targets for personal and team sales.

Formación

• At least 2 year(s) of working experience in a customer service role or sales experience in a call-centre or related environment
• Bilingual in both English and Chinese languages to liaise with customers
• Strong customer-orientation and communication skills

Responsabilidades

• Generate sales and interest by promoting company’s products, services and treatments via phone calls to customers
• Preparation of weekly, monthly and yearly sales report and records
• Strive towards meeting the assigned sign up volume and call volume
• Achieve monthly personal sales target and team’s target
• Work with the data provided by the Marketing department to pursue promising leads with persuasion and persistence
• Initiate contact with previous/cold leads to reduce passive reaction
• Communicate and coordinate customer appointments booking by liaising closely with every centre and clinic
• Using the sales script provided to drive sales and respond to customers
• Updating the company system (i.e. Pipedrive) is optimally utilised at all times by keeping a record of calls, sales and notes on customers
• Ensure telesales activities follow-ups are completed in a timely manner
• Stay abreast with the products, services, promotions and treatments offered by the company as well as telesales best practices
• Providing suggestions on new ideas to keep motivation levels high as well as new ideas to improve the telesales operations

Conocimientos

Telesales

Customer service

Bilingual English & Chinese

Strong communication

Negotiation skills

Stressor management

Descripción del empleo

About Glow International Malaysia Sdn Bhd

Glow International Malaysia Sdn Bhdis a growing beauty and aesthetic group operatingGlo Laser Centres & Glo Clinicacross Klang Valley.

We are committed to providing professional beauty and aesthetic services while creating a positive and customer-focused experience. As we continue to grow and expand our centres, we are looking for passionate and talented individuals to join our team.

1. Generate sales and interest by promoting company’s products, services and treatments via phone calls to customers

2. Preparation of weekly, monthly and yearly sales report and records

3. Strive towards meeting the assigned sign up volume and call volume

4. Achieve monthly personal sales target and team’s target

5. Work with the data provided by the Marketing department to pursue promising leads with persuasion and persistence

6. Initiate contact (i.e. cold calling) with previous/cold leads to reduce passive reaction

7. Communicate and coordinate customer appointments booking by liaising closely with every centre and clinic

8. Using the sales script provided to drive sales and respond to customers

9. Updating the company system (i.e. Pipedrive) is optimally utilised at all times by keeping a record of calls, sales and notes on customers

10. Ensure telesales activities follow-ups are completed in a timely manner

11. Stay abreast with the products, services, promotions and treatments offered by the company as well as telesales best practices

12. Providing suggestions on new ideas to keep motivation levels high as well as new ideas to improve the telesales operations

Customer Service

1. Initiate and maintain contact with customers to work towards building a positive relationship with customers to encourage returning customers

2. Introduce the company’s products, services and treatments to customers in order to follow up with further steps of the sales process

3. Address any queries or concerns customers may have in regard to the Glo’s treatments, and products

4. Manage customers’ comments, feedback and complaints by offering solutions based on their concerns or needs, guided by the department and company’s SOPs

5. Updating the database with customers’ information, after each call

6. Ensuring customer follow-ups are completed in a timely manner

7. Ensure all calls made meet the agreed standards of performance

8. Providing suggestions on possible improvements to customer service within the organization

1. At least 2year(s) of working experience in a customer service role or sales experience in a call-centre or related environment

2. Bilingual in both English and Chinese languages to liaise with customers

3. Strong customer-orientation and communication skills

5. Exceptional sales and negotiation skills

6. Ability to provide excellent customer service

7. Ability to deal with different personalities

8. Ability to handle rejection and stress in soliciting customers.

Attractive remuneration, rewarding commission scheme and incentive.

Based in Head Office from Monday- Friday with regular office hours.

Monthly staff treatments, quarterly product allowance, staff purchase.

Quarterly staff product allowances.

Annual leave, birthday leave, maternity leave, medical benefits and etc

Career development and advancement opportunities.

Positive and energetic working environment. Strong support from the management including a dedicated digital Marketing team, HR team, Operations team and Finance team, so you can focus on what you love to do!

Open-minded management that are always open to ideas to build brand together.

At Glo, we pioneer Laser & IPL treatments in Malaysia, delivering high-tech, fast, and effective solutions tailored to our clients. We guide customers through their beauty journey with confidence and visible results.

We believe in continuous learning, ensuring our team stays ahead with professional training while fostering career growth. Glo is more than a workplace—it’s a vibrant, inspiring environment.

Now, we’re making the world glo-w even more! With 800,000+ facial treatments performed, we’re expanding into slimming with Glo Slim Centres, offering advanced, non-invasive body treatments for modern lifestyles.

Let’s make the world glo-w!

At Glo, we pioneer Laser & IPL treatments in Malaysia, delivering high-tech, fast, and effective solutions tailored to our clients. We guide customers through their beauty journey with confidence and visible results.

We believe in continuous learning, ensuring our team stays ahead with professional training while fostering career growth. Glo is more than a workplace—it’s a vibrant, inspiring environment.

Now, we’re making the world glo-w even more! With 800,000+ facial treatments performed, we’re expanding into slimming with Glo Slim Centres, offering advanced, non-invasive body treatments for modern lifestyles.

Let’s make the world glo-w!

Benefits and Perks

• Attractive remuneration, rewarding commission scheme and incentive.
• Monthly staff treatments, quarterly product allowance, staff purchase.
• Quarterly staff product allowances.
• Annual leave, birthday leave, maternity leave, medical benefits and etc
• Perks and benefits Medical Miscellaneous allowance Education support Parking Free Treatment, Perfect Attendance Bonus, Birthday
• Career development and advancement opportunities.
• Positive and energetic working environment. Strong support from the management including a dedicated digital Marketing team, HR team, Operations team and Finance team, so you can focus on what you love to do!
• Open-minded management that are always open to ideas to build brand together.

What can I earn as a Telesales Executive