Customer Service Representative

BUBBLE GUM X SDN BHD; Shah Alam; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Medical Dental Travelling allowance

Staff purchase

Corporate In

Job summary

Bubble Gum X SDN BHD is seeking a Customer Service Representative to be the primary touchpoint for clients across our hair removal and lash services. You will deliver exceptional service, handle inquiries, schedule appointments, promote services and products, and ensure a welcoming experience in person and online.

Responsibilities include greeting clients, answering questions on pricing and packages, resolving concerns, building client relationships, understanding services, upselling, managing

Qualifications

• Experience delivering high-quality customer service.
• Able to respond to inquiries about services and pricing.
• Willingness to travel to multiple outlets (KL & Selangor).

Responsibilities

• Greet clients warmly and professionally in person and online.
• Respond promptly to client inquiries about services and pricing.
• Address concerns and complaints with empathy and professionalism.
• Build rapport to encourage repeat business and loyalty.
• Develop understanding of all hair removal and lash services.
• Provide advice on suitable services based on client needs.
• Promote and upsell services, packages, and products.
• Manage appointment bookings, cancellations, and rescheduling.
• Process payments using the XLABS POS system accurately.
• Maintain up-to-date client records with contact and service history.

Skills

Customer service

Communication

Sales upselling

Scheduling / POS

Tools

XLABS POS

Job description

The Customer Service Representative is the primary point of contact for clients of our hair removal and lash services business. You will be responsible for providing exceptional customer service, managing client inquiries, scheduling appointments, promoting services and products, and ensuring a positive and welcoming experience for all customers, both in person and through online channels.

Key responsibilities

Greet clients warmly and professionally upon arrival and through online communication channels (e.g., phone, WhatsApp, email, social media)

Respond promptly and courteously to client inquiries about hair removal and lash services, pricing, packages, and promotions

Address client concerns, feedback, and complaints with empathy and professionalism, striving for satisfactory resolutions

Build rapport and maintain positive relationships with clients to encourage repeat business and loyalty

Develop and maintain a thorough understanding of all hair removal and lash services offered by the company (e.g., waxing, laser)

Provide accurate and informative advice to clients on suitable services based on their needs and skin type

Promote and upsell relevant services, packages, and retail products to enhance the client experience and achieve sales targets

Manage appointment bookings, cancellations, and rescheduling efficiently and accurately using the Company's scheduling system

Process client payments accurately and efficiently using the XLABS (POS) system

Maintain accurate and up-to-date client records, including contact information, service history, preferences, and any relevant notes

About you

Flexible to travel to any Bubble Gum Wax Outlet (KL & Selangor)

Bubble Gum X, where affordable, top-notch pampering services can be found in a cool, modern and comforting environment. Our team is made up of qualified therapists with years of experience under our belts, trained to create the most enjoyable experience for you.

Started off in 2011 with a few passionate individuals who aim to be the best in the industry and we are proud to call ourselves BubbleGummers; consisting of diversity and multicultural.

Bubble Gum X is young, energetic, and up-to-date and we are open to accepting all challenges and individuals regardless of their goals and views. We encourage new entrepreneurships and cross-partnership to provide more services to our customers.

Bubble Gum X, where affordable, top-notch pampering services can be found in a cool, modern and comforting environment. Our team is made up of qualified therapists with years of experience under our belts, trained to create the most enjoyable experience for you.

Started off in 2011 with a few passionate individuals who aim to be the best in the industry and we are proud to call ourselves BubbleGummers; consisting of diversity and multicultural.

Bubble Gum X is young, energetic, and up-to-date and we are open to accepting all challenges and individuals regardless of their goals and views. We encourage new entrepreneurships and cross-partnership to provide more services to our customers.

Perks and benefits

• Medical Dental Travelling allowance
• Staff purchase
• Corporate In

What can I earn as a Customer Service Representative