Telemarketer

1 Doc Resources Sdn. Bhd.; Puchong; On-site; MYR 23,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Medical Insurance

EIS

Parking Subsidy

Birthday Token

Refreshments

Gym Subscription

Medical Check Up

Dental

Optical

Job summary

Jora Malaysia is recruiting for a customer-facing role focused on telemarketing and client communications. You will handle inquiries across online platforms and calls, follow up on leads, and schedule outlet appointments to drive promotions and services.

The ideal candidate has strong English and Bahasa Malaysia communication, with Mandarin as an added advantage, and excels in a fast-paced target-driven environment.

Qualifications

• Minimum SPM qualification or above.
• Experience in telemarketing, customer service, or beauty retail industry is an added advantage.
• Strong communication and persuasion skills.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.
• Comfortable handling calls, online inquiries, and customer follow-ups.
• Target-oriented and able to work in a fast-paced environment.

Responsibilities

• Respond to inquiries from various online platforms such as Facebook Messenger, Instagram, WhatsApp, and incoming calls.
• Follow up on assigned leads and schedule appointments for outlets.
• Contact potential customers to introduce outlet promotions, treatments, and services.
• Perform consistent follow-up with new leads to improve appointment show-up rates.
• Track and reduce appointment cancellations and no-show cases.
• Re-engage previous leads to encourage appointment bookings.
• Prepare and update daily reports on appointments and customer turn-up rates.
• Ensure prompt and professional communication with customers at all times.
• Coordinate with outlet teams to ensure smooth appointment arrangements.

Skills

Telemarketing

Customer service

Beauty retail

English

Bahasa Malaysia

Mandarin

Persuasion

Fast-paced work

Education

SPM or above

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience in telemarketing, customer service, or beauty retail industry is an added advantage.

Strong communication and persuasion skills.

Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.

Comfortable handling calls, online inquiries, and customer follow-ups.

Target-oriented and able to work in a fast-paced environment.

Requirement

• Minimum SPM qualification or above.
• Experience in telemarketing, customer service, or beauty retail industry is an added advantage.
• Strong communication and persuasion skills.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.
• Comfortable handling calls, online inquiries, and customer follow-ups.
• Target-oriented and able to work in a fast-paced environment.

Responsibility

• Respond to inquiries from various online platforms such as Facebook Messenger, Instagram, WhatsApp, and incoming calls.
• Follow up on assigned leads and schedule appointments for outlets.
• Contact potential customers to introduce outlet promotions, treatments, and services.
• Perform consistent follow-up with new leads to improve appointment show-up rates.
• Track and reduce appointment cancellations and no-show cases.
• Re-engage previous leads to encourage appointment bookings.
• Prepare and update daily reports on appointments and customer turn-up rates.
• Ensure prompt and professional communication with customers at all times.
• Coordinate with outlet teams to ensure smooth appointment arrangements.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical Insurance
• EIS
• Parking Subsidiary
• Birthday Celebration Token
• Refreshment
• Gym Subscription
• Medical Check Up
• Dental
• Optical