Call Centre Agent (Cantonese)

Asia Recruit; Putrajaya; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Medical Insurance

Allowance Provided

EPF

SOCSO

EIS

Training Provided

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Annual Bonus

Performance Bonus

Company Trip

Job summary

Jora Malaysia is seeking a customer service representative fluent in Cantonese and English to support Cantonese-speaking customers. The role requires basic IT product knowledge and strong communication skills to handle chats and calls effectively.

Responsibilities include prompt inquiry responses, order processing, and maintaining detailed records of customer interactions. Training and benefits are provided to ensure high-quality service.

Qualifications

• Language Proficiency: Business-level fluency in Cantonese and English (written and spoken).
• Education: Minimum SPM / O Level / SKM Level 1/2/3 or Equivalent.
• Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products.
• Core Competencies: Strong problem-solving, active listening, conflict resolution, multitasking, attention to detail.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries via chats or calls.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• Language Proficiency: Business‑level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese‑speaking customers.

• Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

• Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT‑related inquiries.

• Core Competencies:

  • Strong problem‑solving, active listening, and conflict resolution skills to manage customer complaints empathetically.
  • Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.
  • Professional, customer‑centric attitude with strong attention to detail.

Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

• Annual Leave
• Medical Insurance
• Allowance Provided
• EPF
• SOCSO
• EIS
• Training Provided
• Overtime Pay
• 5 Working Days
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus
• Company Trip