Telecom Customer Experience & Revenue Specialist

RED ONE NETWORK SDN. BHD.; Puchong; On-site; MYR 33,000 - 56,000; Full time

Job summary

redONE Network in Malaysia is hiring a Customer Service Representative to attend walk-in customers, provide product and service information, and handle line registrations, orders, billing and other queries in line with company policies. You will generate engagement, compile satisfaction reports, and support timely resolution of issues while upholding SLA and delivering excellent customer care.

Applicants should have at least higher secondary education, 1 year in customer service, and strong

Qualifications

• Minimum: Higher Secondary School/SPM/"O" Level in any field.
• At least 1 year of working experience in Customer Service or related field.
• Experience in a telecommunications company is an added advantage.
• Strong sense of urgency and ability to prioritize tasks.
• Highly organized with ability to meet tight deadlines.
• Excellent communication and interpersonal skills.
• Active listening with a proactive approach to problem-solving.
• Proficient in Microsoft Office applications.

Responsibilities

• Attend walk-in customers professionally by providing correct information about products and services.
• Handle line registration, orders, billing, account questions, errors, cancellations and other queries.
• Ensure timeliness of successful implementation of initiatives.
• Create engagement and generate revenue growth at the branch.
• Compile reports on customer satisfaction and complaints to the Superior.
• Assist with addressing customer questions about processes and product terms.
• Resolve customer complaints or issues within SLA and update customers via email or call.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Problem solving

Education

Higher Secondary School/SPM/"O" Level

Tools

Microsoft Office

Job description

redONE Network in Malaysia is hiring a Customer Service Representative to attend walk-in customers, provide product and service information, and handle line registrations, orders, billing and other queries in line with company policies. You will generate engagement, compile satisfaction reports, and support timely resolution of issues while upholding SLA and delivering excellent customer care.

Applicants should have at least higher secondary education, 1 year in customer service, and strong