Retail Telco Customer Experience Pro

RED ONE NETWORK SDN. BHD.; Bayan Lepas; On-site; MYR 20,000 - 31,000; Full time

Job summary

redONE Network Sdn. Bhd. in Bayan Lepas, Penang, Malaysia invites applications for a Customer Service Representative to support walk-in customers and handle enquiries at our retail outlet.

You will assist with registrations and account-related requests, ensuring a smooth customer experience and acting as a liaison between customers and the company. The role emphasizes proactive service, accuracy, and timely responses.

Qualifications

• Minimum Higher Secondary School/SPM/'O' Level or equivalent.
• At least 1 year of experience in Customer Service, Retail, Frontliner, Customer Support or a related field.
• Experience in a telecommunications (Telco) company is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service mindset with a professional and positive attitude.
• Good active listening and problem-solving skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Highly organized and able to manage multiple tasks within required timelines.
• Proactive, responsible and able to work well under pressure.

Responsibilities

• Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
• Create engagement and generate revenue growth at the branch.
• Compile reports on overall customer satisfaction and complaints to the Superior.
• Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.
• Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.
• Assure Opening and Closing counters are properly hand-over during operating hours.
• Undertake any other ad-hoc duties as assigned.

Skills

Communication

Interpersonal skills

Active listening

Problem solving

Customer service

Microsoft Office

Organization

Multitasking

Education

Higher Secondary School / SPM / 'O' Level

Tools

Microsoft Office

Job description

redONE Network Sdn. Bhd. in Bayan Lepas, Penang, Malaysia invites applications for a Customer Service Representative to support walk-in customers and handle enquiries at our retail outlet.

You will assist with registrations and account-related requests, ensuring a smooth customer experience and acting as a liaison between customers and the company. The role emphasizes proactive service, accuracy, and timely responses.